Student Services Assistant - Direct Wage

South Texas College • Part-time • Pecan Campus, United States of America • 6h ago

Special Instructions

Dear Applicant,

The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following:

Social Security Number
Date of Birth
Age
Citizenship Status
Gender
Ethnicity/Race
Marital Status
Applicant Photos

* A redaction guide can be found by clicking here.

Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission.

Transcripts
Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).

Foreign transcripts
Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members

Job Description

General Statement of Job

The Student Services Assistant provides support in the South Texas College Call Center to help prospective, new, and current students through the enrollment process. The Student Services Assistant connects students to the College and promotes the South Texas College experience.

Specific Duties and Responsibilities

Essential Functions:

Provides a positive, friendly and knowledgeable impression of the College utilizing excellent customer service.
Provides accurate information and assistance to students, the public, and the college community.
Provides Call Center support.
Provides Enrollment Center and Student Information Center support, as needed.
Facilitates inbound and outbound telemarketing with careful attention to phone etiquette.
Assists with online and virtual enrollment services Assists with email and postal inquiries.
Provides support to students through the admission, registration, and enrollment process and in the Virtual Lobby.
Supports texting campaigns by responding to text message from students.
Assists recruitment and information presentations to prospective students and the community.
Provides office support as needed. Provides support during peak registration periods a needed.
Supports on campus College events. Dresses as the College mascot for photo opportunities and visitor greeting at enrollment and recruitment events, as needed.
Lead campus tours, as needed.
Access to a remote working site that is safe and free from interruptions, and to equipment and reliable internet connection sufficient to perform job duties remotely as required.
Performs other duties as assigned.

Required Education and Experience

High School Diploma or GED, required. Some college credit hours, preferred.
Front-line customer service experience, preferred.

Required Knowledge, Skills and Abilities

Excellent oral, written, presentation, and interpersonal communication skills.
Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
Bilingual, English/Spanish, preferred.
Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
Ability to work independently as well as a team player within department and with others.
Ability to adapt to constant change and periods of fast-paced, high-intensity work situations.
Ability to work evenings and/or weekends as needed.
Demonstrated ability to interact effectively with a diverse multi-cultural student population.
Demonstrated commitment to achieving the vision and mission of South Texas College.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to apply practical understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.

Checks, Certificates, Licenses, and Registrations

Security Sensitive position: all applicants are subject to a criminal background check under South Texas College policy.

Physical Requirements

Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.
Ascending or descending ladders, stairs, and the like, using feet and legs and/or hands and arms. Body agility is emphasized.
Perceiving the nature of sounds at normal speaking levels with or without correction.
Ability to receive detailed information through oral communication, and to make the discrimination in sound.
Ability to make rational decisions through sound logic and deductive processes.
Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Applying pressure to an object with the fingers and palm.
Extending hand(s) and arm(s) in any direction.
Substantial movements (motions) of the wrist, hands, and/or fingers.
Sitting or standing particularly for sustained periods of time.
Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
Shouting in order to be heard above ambient noise level.
Have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
Visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.
Mobility to accomplish tasks, particularly for long distances or moving from one work site to another.

Work Environment:

Physical environment requires a person to work in hot and humid conditions; with head covered and limited visibility due to the required mascot costume for some events.