Site: Mass General Brigham Incorporated
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Under the direction of the Manager of Customer Accounts the Customer Accounts Specialist is responsible for timely invoicing, collections, and maintenance of external customer billing for Mass General Brigham companies. The Specialist will demonstrate effective communication and organizational skills combined with a proven ability to interact with a wide range of professionals both internal and external to Mass General Brigham. This position operates within a central team and requires enterprise-wide customer service support in addition to portfolio level assignments.
Essential Functions:
- Responsible for billing, collections, and customer resolution.
- Generate customer invoices, perform collections, and resolve credit balances.
- Review and resolve Account Receivable balances.
- Investigate and resolve credit balances within established policy and procedural deadlines, including real-time documentation and issuance of refunds.
- May create, monitor, and close funds using the combined technology of Workday and Insight.
Bachelor's Degree Accounting required
Accounting, billing, finance or related experience 2-3 years required
Knowledge, Skills and Abilities
Strong accounting, problem-solving, and negotiation skills.
Advanced skills using Excel and Outlook.
Detail orientation and excellent follow-through with minimal supervision are required.
Strong customer service aptitude with a proven ability to work well with others.
Additional Job Details (if applicable)
Standing Occasionally (3-33%)
Walking Occasionally (3-33%)
Sitting Constantly (67-100%)
Lifting Occasionally (3-33%) 20lbs - 35lbs
Carrying Occasionally (3-33%) 20lbs - 35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3-33%)
Stooping Occasionally (3-33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3-33%)
Gross Manipulation (Handling) Constantly (67-100%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
Hybrid
399 Revolution Drive
40
Regular
Day (United States of America)
Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
