Site: The General Hospital Corporation
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Job Summary
Reporting to the Clinical Program Manager for ED and Inpatient Care Coordination, the Resource Specialist works collaboratively with the medical, psychiatry, and system behavioral health teams to provide direct administrative support to the discharge planning processes.
The person in this position will work across the MGB hospital system and have direct interaction with patients and their families, clinical and ancillary hospital staff, and other internal and external customers. The Resource Specialist must have strong communication skills and the ability to converse comfortably with patients and their caregivers, department staff, and unit-based staff. The position requires a high degree of flexibility, independence, and willingness to participate in multiple activities and provide support to patients, families, and the care team.
Essential Functions (Key Roles & Responsibilities)
- Researches information on community social resources.
- Maintains files of brochures, information packets and applications for all types of community resources.
- Collaborates with social work staff and personnel from community agencies to obtain needed information.
- Assists in planning/implementing in-service presentations by and about community resources.
- Assesses patient/family understanding of available resources.
- Educates patients/families about appropriate resources and how to access them.
- Performs other duties as assigned
- Complies with all policies and standards
Knowledge, Skills and Abilities
- Strong assessment and problem-solving skills
- Knowledge and understanding of medical terminology
- Excellent computer skills
- Demonstrated strong organizational and time management skills
- Flexibility and accountability
- Interest in process improvement and evolving needs of the position
- Strong interpersonal and customer service skills working both with team members and patients/families
- Strong oral and written communication skills
- Comfort with learning new technology and learning digital tools
Additional Job Details (if applicable)
Onsite
55 Fruit Street
40
Regular
Day (United States of America)
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
