Job Description
Discover Your Future with Embry-Riddle Aeronautical University!
Embry-Riddle: A Global Leader in Aviation and Aerospace
With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world’s largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.
To complete a virtual tour of the Prescott campus and check out Prescott Campus Future Flythrough, please visit the links below:
Perks Await You at Embry-Riddle!
- Generous Time Off: Relax with 15 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.
- Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!
- Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
- Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.
Opportunity:
Join the Aviation and Aerospace vanguard!
Step into a dynamic role with Embry Riddle Aeronautical University, where innovation meets opportunity. Be part of a leading institution that’s at the forefront of aviation, aerospace, and STEM education. We offer an exciting environment, cutting-edge projects, and the chance to influence tomorrow. Ready to make a difference? Take flight with Embry-Riddle and explore this diverse career opportunity today.
Responsible for ALL Service Requests directed to Facilities Management via multiple modes – to include the screening and documenting of all incoming service calls, e-mail requests, web forms, and service staff requests for service. Issue service orders and dispatch service personnel via two-way radio, iPad and telephone.Oversee Vehicle Loaner program, to include reservations, verifying driver approval status and return policy is adhered to. Responsible for the KeyTrak system. Coordinate with outside maintenance contractors to provide needed services such as elevator repair, pest control services, etc. Responsible for hiring, training, and managing two student assistants in the Service Center.
Primary contact person for all outside calls for Facilities Management business and screening all visitors to the Facilities Management Department.
Service Center Triage – This IS the Front Line of Facilities Management. All requests for assistance come through this position from all staff and faculty and ALL students in Residential Housing. Responsible for answering two dedicated incoming phone lines, securing necessary information to determine whether the issue is an emergency, entering information into the Integrated Workplace Management System (IWMS) and dispatching appropriate trade/technician to handle the issue (to include, but not limited to Custodial, Grounds Maintenance, Building Services, HVAC, Electrical, Life Safety, Plumbing, Transportation, Lock Smith Services, Pest Control, Elevator malfunctions, etc.) Additionally, check the generic e-mail account for work requests and process through to a service order, as needed. Monitor, approve and dispatch the incoming Customer Requests from the Web Form that feeds into the IWMS. Dispatch all information regarding the service request via two-way radio, iPad or telephone. Enter all information regarding the request into the IWMS and issue the order to the appropriate Foreperson or technician based on the nature of the request. Close service orders for outside contractors (elevators, pest control, etc.) upon completion.
Supervisor Student Assistants – Interview, hire, train, schedule and supervise student assistants assigned to the Service Center, insure all incoming phone lines are answered, and Service Requests are recorded and dispatched via the IWMS.
Mail processing – Responsible for processing all incoming mail to include date stamp, sort by person, and forward to appropriate box.
General Clerical – answer incoming phone lines, take messages, greet and assist visitors to the building. Typing and word processing, spreadsheet records maintenance as necessary. Communicate via Outlook webmail as necessary.
Other duties as assigned, to include ordering copy/printer paper, replenishing printer cartridges, setting up appropriate messages on automated phone system, typing, word processing, etc. and special reports.
Qualifications
Required Education:
Read and comprehend instructions, write information, and complete simple forms.
High school (or GED) level ability in spelling, grammar, basic composition, and math.
Required skills, knowledge, abilities:
Analytical skills with an in-depth knowledge of information systems and technical expertise with Microsoft operating systems, Access, Excel, PowerPoint, Word, Outlook/email, and Internet end-user applications.
Prior experience with Customer Service-related tasks via phone and in-person required.
Prior experience with IWMS, CMMS or the like desirable.
Working knowledge or experience in trades-related fields such as HVAC, electrical, plumbing, building components, etc. is desired in order to better understand the nature of the requests and the ability to ascertain appropriate services and response times needed and appropriate trades technicians to be dispatched.
