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About the Team and Project

The Staff Software Engineer is a position of technical expertise, influence, and leadership in the technology realm. The position will require applying their expert knowledge to ensure best practices and well-engineered architecture across the department. They will also be a key stakeholder and initiator of major changes to processes, engineering practices, and system administration. This position will require working in a space where critical issues and initiatives are solved across multiple teams. It will require an extensive and deep understanding of cutting-edge practices and innovative problem-solving approaches. Principal Software Engineers are also tasked with establishing and maintaining a positive and productive culture based on the WGU Leadership Principles.

Essential Functions and Responsibilities:

Lead in building cutting-edge applications and services to increase and improve the student experience.
Exemplify a mastery of coding excellence and software quality, mentoring others, and pioneering new standards and architectural foundations.
Foster and utilize innovative approaches to problems and functionality for all key stakeholders.
Own technologies focusing on student success and scalability while supporting a student-focused user experience.
Collaborate with developers, designers, testers, and product management to develop features and innovative approaches to applications and features.
May mentor/advise engineering teams on new languages and technologies; act as a resident expert when needed.
Establish a balance between strategic planning and initiatives with development, communication, troubleshooting, and problem-solving.
Lead in the prototyping and developing of new technology and framework, improving the student experience.
Identify system redundancies and inefficiencies, proposing innovative and cost-effective solutions.
Excellent verbal and written communication skills and the ability to work equally well in self-managed and team-based Agile projects.
Work with internal customers to gather business processes and project requirements.
Performs other related duties as assigned.

Knowledge, Skill and Abilities:

Demonstrated ability to establish innovative system frameworks.
Demonstrated ability to implement and manage an API Framework.

Competencies:

Organizational or Student Impact:

Recommends and implements changes in technical/business processes; identifies areas for improvement.
Helps lead/coordinate extremely complex technical projects and programs, and develops and implements innovative solutions for specialized technical issues.
Works proactively; identifies and helps prevent/ solve problems that may cross disciplines.
Fully understands and quantifies project risks with impact. Identifies, generates, and implements innovative solutions.

Problem Solving & Decision Making:

This individual accomplishes goals and objectives independently.
Builds and leads teams, influencing decisions and results.
Uses discretion to fully scope, design, and implement solutions to complex technical problems.
The individual provides regular technical advice and direction to technical teams and management.
Models and helps set high standards for effective interactions with internal and external individuals.

Communication & Influence:

Communicates with parties within and outside of their job function and typically has responsibilities for communicating with parties external to the organization.
Works to influence others to accept and understand new concepts, practices, and approaches. Requires the ability to communicate with executive leadership regarding matters of significant importance to the organization.
This individual may conduct briefings with senior leaders within the technical function.

Leadership:

Frequently responsible for providing guidance, coaching, and training to other employees across the Company within the area of expertise.
Responsible for managing large, complex project initiatives or strategically essential solutions to the organization, involving large cross-functional teams.
There may be direct reports, but generally, there are fewer than three.

Job Qualifications:

Minimum Qualifications:

The individual is acknowledged within the group as a subject matter expert.
Typically requires a University Degree or equivalent experience.
8 years of prior relevant experience.
Advanced degrees (Master’s or PhD) may be required for specific disciplines, and the experience requirement may be reduced by 2-4 years.

Department Specific Minimum Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field.
8 years of experience in software development with a strong focus on Java and Angular.
Proven expertise in full-stack development, particularly using Java, Spring Boot, and RESTful API architectures.
Hands-on experience delivering and scaling applications in cloud-native environments, including AWS, ECS, and Kubernetes.
Solid understanding of relational and NoSQL databases.
Experience working with web-based applications and services, including Salesforce, Apex, REST, SQL, and Git, and integrating third-party platforms.
Demonstrated ability to design and implement scalable system architectures.
Experience building and maintaining API frameworks to support robust application integrations.

Preferred Qualifications:

Master's degree or higher in a related field
Proven experience in the following areas: Amazon Web Services (AWS), GIT, SQL, Spring, Spring Boot, Java, Angular 2 or later, and AWS Services.
Knowledge and experience with Salesforce development lifecycle techniques and Salesforce governor limits.
Experience with DevSecOps.
Experience with SonarQube.
Experience with Octopus Deploy..
Experience with GitHub actions.
Experience architecting, implementing, and managing enterprise-level contact center solutions.
Strong experience with distance education and distance learning students is preferred.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift to 15 pounds at times.

Location: Guadalajara

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