Undergraduate Academic Advisor I

ERAUINC Embry-Riddle Aeronautical Univ Inc. • Full-time • 2399 Beville WWHQ4, United States of America • 1w ago

Job Description

Discover Your Future with Embry-Riddle Aeronautical University!

Embry-Riddle: A Global Leader in Aviation and Aerospace

With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world’s largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.

Perks Await You at Embry-Riddle!

Generous Time Off: Enjoy 15 days of personal leave in your first year, plus 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
Health Benefits: Access comprehensive medical, dental, and vision coverage, wellness programs, and fitness memberships. Flexible spending and health savings accounts help you manage healthcare costs.
Tuition Coverage: Get 100% tuition coverage for one undergraduate and one graduate degree. Your spouse and dependent children up to age 26 are eligible for 100% coverage for undergraduate tuition and 80% for graduate tuition.
Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan annually, plus a 4% matching contribution, with no vesting period.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry‑Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry‑Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit ourwebsite.

Opportunity:

Join the Aviation and Aerospace vanguard!

Step into a dynamic role with Embry Riddle Aeronautical University, where innovation meets opportunity. Be part of a leading institution that’s at the forefront of aviation, aerospace, and STEM education. We offer an exciting environment, cutting-edge projects, and the chance to influence tomorrow. Ready to make a difference? Take flight with Embry-Riddle and explore this diverse career opportunity today.

Counsel students with academic advisement concerning degree curriculums, academic regulations, procedures, policies, interpretation of the Official Advising Report, program changes, transfer credit, advanced standing, and graduation requirements. Academic Advisors are responsible for monitoring student progress from the time of admission throughout graduation and during specific academic terms to provide guidance and assistance to students if they are having any issues. Develops personalized degree plans to counsel and assist students with registration and to ensure student persistence. Serves as the liaison between the student and the Financial Aid Office, Military and Veteran Affairs, the Bookstore, Student Financial Services, the Registrar, and numerous other departments. Academic Advisors are expected to promote institutional aid initiatives and scholarships available to eligible students. Responsible for proactively communicating to students via phone, email, text/chat, and virtual meetings. Advisors will promote student/advisor appointments and student engagement at every opportunity.

The position requires independent judgment and decision making and the utilization of resources in the assessment and resolution of student issues. Collects research and data on student trends pertaining to retention and academic success. Conducts detailed analyses of student academic records. Assists with coverage of student files when needed due to extended advisor personal leave. Advisors are expected to communicate with students proactively via phone, email, text/chat, and virtual meetings to promote student retention and maintain a high level of customer service.

Essential Job Functions, Duties, or Accountabilities:

Advisement & Student Service:

Counsel students on degree curriculums, academic regulations, prerequisites, graduation requirements, procedures, policies, and the interpretation of their program Official Advising Report. Develop personalized degree plans and counsel students regarding timely degree progress and completion. Proactively contact students at the beginning, within, and at the end of their courses to ensure they are prepared and to determine if assistance is needed. Monitor and track student progress during each academic enrollment term and make course recommendations for subsequent terms. Integral involvement with student retention and outreach efforts.
Responsible for advising and assessing student requests for dropping courses, academic and curriculum waivers, changes of program, declaration of minors, change of catalog, requests for updated Official Advising Reports, applications for graduation, and approval to take courses at another institution. Has decision making responsibilities for academic/curriculum waivers and student/instructor issues.
Counsel students regarding financial aid, tuition assistance, industry reimbursements, tuition payment plans, and Veteran Affairs benefits options to prepare for tuition payment and course registration planning.
Provide personalized advising for all at-risk students including those on conditional admission, academic warning, and probation. Proactively contact at-risk students to determine progress during and following each term of enrollment. Create student success plans for all conditionally admitted students and students with academic deficiencies.
Promote scholarship opportunities, institutional aid initiatives, information about Honor Society, alumni affinity groups, career services, and other organizations.
Promote opportunities for engagement with Worldwide Student Government Association, eUnion, faculty mentoring, and other student service programs within the university as applicable and serve as liaison between the student and other student support departments.
Work collaboratively with faculty to address any student challenges toward course completion and retention and persistence.
Assist students with course textbooks and assist with any issues related to required course materials.
Assist students with navigating ERNIE, Campus Solutions, Canvas, eUnion, and other university platforms as needed.

Student communication/outreach

Responsible for proactively contacting students at time of admission, regarding next term of enrollment, institutional aid, federal financial aid and scholarship opportunities, inactive student status, and about to break continuing status.
Responsible for promoting student/advisor appointments to increase student engagement, and for being prompt to student appointments.
Business Professional attire and approved background for virtual appointments is required.
Accountable for contacting all new students at time of admission, ensuring that students are welcomed to the university and have received information regarding their degree plans. Discuss next steps toward enrollment including funding, prerequisite requirements, new student orientation, and other Campus Solutions to-do list items that may be required to begin classes.
Responsible for proactively contacting all enrolled students via phone each term of enrollment to determine how courses are progressing, answer questions, and assist with any challenges toward course completion and future course progression as needed.
Responsible for proactively contacting inactive students to address any challenges toward course progression.
Contact students at time of graduation via phone to congratulate them, review commencement opportunities, and promote Alumni engagement.
Contact and congratulate Dean’s list and Honor Roll students.
Responsible for communicating with students via all methods of available communication including phone, email, text/chat, and virtual meetings at all opportunities to provide a high level of customer service.

Management of Student Records

Responsible for entering and maintaining accurate information in Campus Solutions, Imaging, Salesforce, SharePoint, and other university platforms as applicable.
Required to document student records by leaving detailed advisor notes regarding conversations and student status.
Responsible for reconciling and resolving individual student enrollment and academic issues.
Evaluates student prerequisite knowledge. Ensures students enroll and meet curriculum requirements.
Accountable for maintenance of approximately 250 student files.
Accountable for student matriculations and registrations and meeting individual advisor enrollment targets.
Accountable for quarterly reports.
Responsible for assisting team members with coverage of student files when advisors are on extended personal leave.

Please note that the position is based inDaytona Beach, FLand will bein-person.

Qualifications

Bachelor’s degree. Area of study: Education, academic advising/counseling, or related field.

Required skills, knowledge, abilities:

Analytical skills with an in-depth knowledge of student information systems and technical expertise with Microsoft operating systems including Excel, PowerPoint, Word, Outlook/email, and Internet end-user applications. Excellent verbal and written communication skills with the ability to communicate with all levels of staff, students, and faculty.
Provide excellent customer service to students, co-workers, staff, faculty, and other constituents.
Maintain cooperative working relationships with supervisor/manager, and other staff members at all times.
Good organizational skills.
Comfortability with proactive and frequent contact with students and other stakeholders via phone, email, text/chat, and virtual meetings.
Ability to recognize and deal with priorities; recognize and perform duties not directly assigned; assist others as needed.
Ability to learn new things and keep up with the pace of changing technology.
Ability to investigate, problem solve, and take corrective action.
Maintain a positive and professional image.
Tactfully handle difficult situations and maintain composure under pressure.
Seek guidance and direction as necessary for performance
Ability to use good judgment and make informed decisions.

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