Title: Counselor, Central Stu Svcs
Position Type: Fulltime Staff
Search Type: External - minimum 7 days
Department: 30R003 - StudentSuccess,Outreach&Opportunity
Division: 5R0000 - Student Success,Opportunity&Engage
Position Location: Richmond Campus
Driver Classification: Driver
FLSA: Exempt
Schedule Type: Full Time (37.5 hrs per week or more)
Hours Per Week:
Additional Schedule Details:
Posted Salary Grade: Exempt - 43
Retirement: KTRS
Contact Person: Jessica Bailey
Job Summary/Basic Functions
The Counselor will join a team of Central Student Services staff servicing both undergraduate and graduate students with support for Financial Aid, Student Accounting, Registration, and other student related needs. The position will provide efficient and timely customer service to all customers, with specific focus on both telephone and in-person traffic. The counselor will be able to communicate clearly and effectively to the customer concerning the university processes. The counselor will also ensure the accurate translation of escalated student concerns while also remaining a participant in the total resolution of any issues.
Minimum Qualifications
Education: Bachelor’s degree required.
Experience: One year of related experience required. Experience with customer service in higher education or office setting preferred.
Licensure & Certifications:
Preferred Qualifications:
Job Duties:
- 35% - Manage the front desk services of the Central Student Service Office including coordination of front-desk activities, training student issues, and the day-to-day operations of the student worker positions within Central Student Services. - (Essential)
- 35% - Provide support to the telephone queue for the Central Student Service Office, striving for quick and clear responses to customer inquiries. Where appropriate, the counselor will also provide excellent intake and escalate student concerns to the appropriate channels. - (Essential)
- 25% - Advise and counsel prospective and current students and families on policy and processes, unique circumstances for individual applicants, and options for funding a college education, navigating the university billing, and facilitating course registration efforts. - (Essential)
- 5% - Supports the office functions by completing all other duties and special projects as assigned. - (Essential)
Sponsorship: This position is not eligible for visa sponsorship.
Funding Source: Institutional
Open Until Filled: Yes
Special Instructions:
EEO Statement
Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.
Background Check Statement
Offers of employment are contingent upon a satisfactory background check.
