St. Charles Community College (SCC) is located just west of St. Louis, in the heart of growing St. Charles County. At SCC, we have a passion for student success. We serve a growing and varied student population, and we are committed to increasing the representation of our faculty and staff who will help prepare our students for a global society. Qualified candidates will have demonstrated success in serving a wide range of student backgrounds.
We are seeking a Part-time Tier 1 Technical Support Analyst who will provide technology support for SCC students, faculty, and staff via telephone, email, and walk-in contacts.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
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Serves as a first contact for troubleshooting issues with technology to include: AV equipment, Canvas, SCC Connection, wireless access, email, network, and computer hardware and software.
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Responsible for adding students to classes and resetting passwords. Tracks student records.
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Creates and assigns tickets for escalated issues, while adhering to established policies and procedures.
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Processes guest Wi-fi requests and creates accounts as specified.
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Composes and forwards email mass notifications using established guidelines concerning mass outages.
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Performs Tier 1 level IT tasks as assigned, such as deploying computers and updating laptops.
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Acts as team leader and trainer for student workers.
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Assists Tier 2 technicians on various tasks as needed.
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Works with Marketing to edit/maintain the Technology Support web pages.
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Performs other administrative and technical duties as assigned by the IT Service Desk Manager.
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Complies with IT procedure for reporting child pornography on SCC equipment.
MINIMUM QUALIFICATIONS:
- Associate's degree; or
- Two years related experience and/or training; or
- Equivalent combination of education and experience.
- Ability to troubleshoot a variety of computer applications and operating systems.
- Excellent verbal and telephone skills.
St. Charles Community College is an Equal Opportunity Employer.
