SUMMARY DESCRIPTIONUnder direction of assigned supervisor, provide direction for assigned student services program area; coordinate and participate in the performance of a variety of program coordination and technical duties in support of assigned student services area; oversee and participate in providing students, staff, and others with specialized information, training, and assistance related to area of assignment; oversee and participate in providing a wide variety of reference and resource information related to assigned function or program area; and perform a full range of the more complex program support and clerical assistance duties in support of assigned program area.
EDUCATION AND EXPERIENCE
Any combination equivalent to: two (2) years of college with major course work in business or related field
AND Three (3) years of increasingly responsible experience in a student services area involving frequent student contact.
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DESIRED QUALIFICATIONS- Skilled in using Microsoft 360 applications such as Word, Excel, and Power Point.
- Strong organizational and communication skills, capable of maintain and meeting deadlines.
- Exercise good judgment and discretion in analyzing and resolving confidential, difficult, and sensitive situations.
- Work effectively with minimal supervision.
- Communicate clearly and concisely, both orally and in writing.
- Interpersonal skills using tact, patience, and courtesy.
- English usage, grammar, spelling, punctuation, and vocabulary.
- Work organization and office management principles and practices.
JOB DESCRIPTION: Student Services SpecialistESSENTIAL DUTIES
- Coordinate assigned aspects of the assigned student services program area; coordinate with other departments and program areas; ensure compliance with program requirements.
- Assist in the planning, design, and implementation of program elements that support service delivery; participate in processes to define scope and schedule of services and activities; participate in implementation processes.
- Participate in the development and implementation of goals, objectives, policies, and priorities for assigned program areas; research, implement, and administer policies, procedures, and changing business practices and processes for assigned area; develop and maintain handbooks, forms, and related policies and procedures.
- Perform a full range of technical, program support, and clerical duties in support of assigned student services program area.
- Develop yearly calendar of events, workshops, and other schedules related to assigned activities and services; review, update, and inform others of essential timelines; coordinate assigned activities; assure the timely completion of work in accordance with established policies, procedures, and standards.
- Plan, organize, schedule, and conduct orientations, workshops, seminars, class presentations, tours, meetings, and other activities related to assigned program area; arrange and confirm speakers; reserve facilities and make other necessary arrangements.
- Provide technical information and assistance regarding area of assignment to students, staff, and the general public; interpret and explain program applications, policies, procedures, requirements, and restrictions; develop promotional and informational materials for distribution on and off campus; maintain assigned resource material and library.
- Compile and tabulate statistical data; compile information from various sources and prepare appropriate forms, schedules, and reports; list, abstract, or summarize data; input and review data and prepare special and periodic reports related to an assigned project and/or program area including state and federally mandated reports; verify accuracy, completeness, and compliance to rules, procedures, regulations, policies, and other mandates.
- Utilize electronic technology to correspond with others and to maintain assigned calendars, schedules, and appointments; coordinate and arrange meetings; coordinate activities with other divisions and departments.
- Provide assistance to other student services staff as needed.
SALARY SCHEDULE: CSEA - Classified Bargaining UnitPHYSICAL DEMANDS AND WORKING ENVIRONMENTThis is a non-telecommuting position.
Environment: Work is performed primarily in a standard office setting with frequent interruptions and distractions; extended periods of time viewing computer monitor; possible exposure to dissatisfied individuals.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information; and to occasionally travel to other offices or locations to attend meetings or to pick up or deliver materials.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.
For more information, please contact Director of Career and Transfer Connections, Michele Haggar at (619)421-6700 ext. 5435 or at
mhaggar@swccd.edu.
