Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Information Systems and Technology, Level D
Job Title
Network Analyst II
Department
UBC IT | Network | Operations
Compensation Range
$8,305.08 - $12,952.33 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
June 19, 2025
Note:Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Description Summary
The Network Analyst II designs solutions for existing complex information network systems including the assessment of facilities bandwidth requirements and system interdependencies.
The Network Analyst II is part of the NETwork and Infrastructure Services Team in UBC IT. This Team is responsible for supporting and growing the University’s large and complex Core Enterprise Data Network. UBC’s date network is highly virtualized and one of the largest in North America with multiple core hub sites, data centers, routers, DNS servers, firewalls, etc. UBC has over 100,000 hardwired data ports, 2,000 network switches, 700 IT Communication Rooms, 6 major IT Hub Sites, 500km of underground interlinking fiber optic data cabling, 10,000 wireless access points, 90,000 concurrent connected wireless devices, 2,000 Virtual Local Area Networks, and 1,100 campus Virtual Routers. All of this spans 400 academic buildings, multiple campus locations, BC Teaching Hospitals, and other satellite sites across the Province. The Network Analyst II will be responsible for Cisco-based Core Routing and Switching, DNS, Department and Border physical and virtual firewall services, network security, virtual routers, core network trouble shooting, etc. The position will have both project and operational responsibilities for UBC’s Enterprise Core network and will be expected to take on a high level or responsibility to support all aspects of the network.
Organizational Status
Works within the Network and Infrastructure Services as part of a team providing support for UBCNET. Reports to the Team Lead of the Network and Infrastructure Services under the UBCNETwork and Infrastructure Facilities unit. Works with other teams within UBC IT to support campus enterprise network services. Liaises with personnel from UBC IT, other campus IT units, IT units at other universities and institutions, the research community and other customers.
Work Performed
Specific Duties:
Ensure the operational stability of the campus network by providing support and implementation functions in the following networking areas: Routing and switching, Network Security; Wireless, Support Systems (DNS, DHCP), Network Management Systems, Service Provider (MPLS), QoS and Traffic Engineering (VOIP), Load Balancing, TCP/IP and packet capture and analysis, and Multicast.
- Participate in rotation duty which involves assigning tasks to other team members, coordinating trouble resolutions, and monitoring work flows.
- Provide after hours on-call support on a rotational basis.
- Participate in network design and lifecycle planning discussions.
Core Duties:
- Designs solutions for networking technology related failures and provides administrative support for network systems.
- Assesses facilities bandwidth requirements, system interdependencies, and network performance, and participates in capacity and function planning.
- Install, configure and maintain network components as well as any co-ordination efforts related to these activities
- Utilize existing toolsets to perform network installations, troubleshooting and documentation tasks
- Coordinates the installation and configuration of network components.
- Analyses user requirements and prepares detailed designs and equipment specifications.
- Participates in defining disaster recovery plans and the development of network test plans.
- Monitors network activity and connectivity, and troubleshoots, diagnoses and resolves network problems.
- Implements network security procedures and makes recommendations for improvement.
- Participates in the development of best practices, standards, procedures and quality objectives across systems infrastructure or platforms.
- Contributes to the evaluation of future technologies and makes recommendations for software and hardware upgrades.
- Provides technical guidance and leadership, coaching, and mentoring to team members.
- Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
- Performs other related duties as required.
Consequence of Error/Judgement
Expected to take actions and make decisions that have direct impact on UBC s campus network with the potential to affect all academic faculties and departments. This position deals directly with the availability, reliability, and security of the campus network used for academic, research, and administrative computing.
Supervision Received
Works under the general direction of the Manager,Network and Infrastructure Services and the Manager, UBCNETwork and Infrastructure Facilities Unit. Must demonstrate the ability to work effectively under pressure with minimum supervision.
Supervision Given
No direct supervision is required, but is expected to assist team members as needed.
Minimum Qualifications
Undergraduate degree in a relevant discipline. In-depth knowledge of applications and the business requirements supporting them. Minimum of five years of related experience, or the equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
Undergraduate degree in a relevant discipline. Bachelor s degree in Computer Science or Engineering preferred.
CCNA or CCNP designation in routing/switching, security, or wireless networking. A minimum of 5 years of experience, in-depth knowledge of applications and the business requirements supporting them or the equivalent combination of education and experience. Minimum seven years of relevant experience supporting enterprise LAN/WANs, large campus networks, network operations and network management.
In-depth experience installing, configuring, troubleshooting, and supporting complex, enterprise class IP networks.
Experience working with and demonstrated depth of knowledge in the following areas:
Routing and Switching: 802.1D, 802.1Q, 802.1s, 802.1w, 802.1X, 802.3ad, 802.1AX; HSRP, OSPF, BGP, BGP/MPLS, policy routing, redistribution.
Network Security: AAA, ACLs, device hardening, firewalls, IDS/IPS, IPsec, port scanning, SSL VPNs, vACLs, VPN.
Wireless: 802.11a/b/g/n, wireless authentication and encryption protocols, identity-based wireless, mesh, RF, site survey, wireless security.
Support Systems: DNS, DHCP, Windows, MAC, UNIX, XML, Scripting (perl).
Network Management Systems: Intermapper, SNMP.
Service Provider: MPLS.
QoS and Traffic Engineering (VOIP): 802.1p, classification and marking, congestion avoidance, congestion management, DSCP, IP SLA, MPLS QoS, rate limiting, traffic policing, traffic shaping, videoconferencing and VOIP specific QoS provisioning.
Load Balancing, TCP/IP and packet capture and analysis, Multicast, Network Design.
Preferences will be given to individuals with experience in the following areas: Cisco networked environments; Customer service environments - provisioning services, determining requirements, customer interaction; Service provider environments. Ability to effectively manage multiple tasks and priorities and work under pressure to meet time sensitive and mission critical deadlines.
Ability to take initiative and work with limited direction.Collaboration - Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance.
Communication for Results - Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.
Problem Solving - Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders.
Analytical Thinking - Coordinates the information gathering and reporting process. Reviews trends and compares to expectations. Conducts research to define problems and prepares responses to anticipated questions. Prioritizes multiple issues and opportunities. Identifies relationships and linkages within several information sources. Anticipates issues that are not readily apparent on the surface. Identifies root causes and effects. Defines priorities within performance objectives. Reports and identifies areas that need guidance in order to resolve complex issues. Anticipates the possible outcome of potential solutions.
Information Systems Knowledge - Resolves escalated problems of technical support. Identifies root causes. Sets up and integrates new and enhanced information systems. Identifies customer needs and determines the appropriate approach to apply and ensure resolution. Solicits the input of appropriate technical experts and managers as required.
Thoroughness - Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs and applies quality checks prior to work submission.
