The K-14 Initiatives Assistant will serve as a part-time support person for the K-14 Department as well as the larger Enrollment Services team. This individual will be responsible for assisting with day-to-day operations within the K-14 Initiatives Department related to record keeping and data management, student customer service, and processing enrollment and academic-related requests. Support will also be provided to the front desk of the Express Enrollment Center.
Major Responsibilities:
Maintain accurate records within the department including, but not limited to, rosters, testing information, course offerings, final grades, and dual credit instructors.
Assist with phone and email communication for individual student questions and course issues.
Provide support within the Dual Enroll platform for course registrations, drops, and withdrawals.
Assist in the course building process for dual credit classes.
Provide links and resources for Ivy Tech information, including the Dual Enroll application and registration instructors to students, teachers, and dual credit liaisons as requested.
Assist with reminders to apply and complete registration steps for dual credit students.
Resolve holds and terminations as needed.
Compile and generate reports as needed.
Process registrations for students without a Social Security number.
Communicate with dual credit instructors for ongoing updates and requests for information.
Provide assistance to the front desk, as needed; answering phone calls, scheduling student appointments, and providing general guidance to visitors of the campus.
Assist with all student-related questions from prospective students, current students, parents, visitors, callers, and staff. As needed, assist with challenging guest-student interactions while maintaining a professional and diplomatic demeanor and escalating issues/concerns when appropriate.
Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).
This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
SUPERVISION RECEIVED: Director of K-14 Initiatives
SUPERVISION GIVEN: None
This position is hourly part-time and pays $15.75 per hour. Final schedule will be determined upon hire, but will be approximately 16-20 hours per week.
Minimum Qualifications:
High school diploma or equivalent required.
Computer experience in word-processing, spreadsheets, and database management required.
Associates degree preferred.
Must be able to pass a background check and be able to work with high school age students.
Must be able to lift 50 pounds, have a valid driver’s license, be willing and able to travel, and work a flexible schedule that may include evenings and weekends.
We are looking for a candidate who is committed to an environment where team members feel valued, respected, and supported. The ideal candidate will demonstrate a strong commitment to a workplace culture that recognizes and appreciates varied perspectives, backgrounds, and experiences.
Other Requirements:
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.
