Job Description
Embry-Riddle: A Global Leader in Aviation and Aerospace
With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world’s largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.
The Opportunity
The Assistant Director serves as a key resource for graduate and transfer students, providing guidance and support throughout the admissions process via phone, email, virtual meetings, and other platforms. This role requires in-depth knowledge of university programs, financial aid, international admissions standards, and institutional policies.
Key responsibilities include:
- Responding promptly to prospective student inquiries and offering personalized support.
- Building and maintaining relationships with international consultants and college counselors to support recruitment efforts.
- Staying engaged with prospective students throughout the admissions cycle to ensure a seamless experience.
- Remaining informed on developments in the aviation industry and campus news that may impact enrollment.
- Assisting with data accuracy in the Transfer Portal and CRM systems, and supporting course equivalency reviews in coordination with the Office of the Registrar.
Application and Student Interaction
- Review and process student applications, rendering admissions decisions using systems such as Campus Solutions, Imaging, Workflow, and Salesforce/CRM.
- Assist applicants from various programs, including the English Language Institute (ERLI), Pathways (ERLI/Pathways, Accelerated/Combined/4+1), MS/PhD Tracks, Dual Master's, intra-university transfers, and students who have been dismissed or suspended.
- Respond promptly to inquiries and tasks related to graduate and transfer student applications.
- Provide comprehensive support through phone calls, both incoming and outgoing, to prospective, admitted, and non-admissible students.
- Conduct in-person and virtual counseling sessions with prospective students and families, offering guidance on the admissions process.
- Confirm eligibility and program details for MS/PhD applicants, including term availability, degree programs, minors, specializations, and key deadlines.
- Collaborate cross-functionally with departments such as Records, Financial Aid, ISSS, Advising, and others to facilitate smooth progression through the enrollment funnel.
Quality Assurance
- Ensure data accuracy across CRM and related systems by developing and executing audit reports.
- Monitor and maintain statistical data on prospective and applicant cohorts through regular file audits.
- Support the development and revision of transfer guides to ensure accurate and up-to-date information for prospective transfer students.
Event Assistance & Participation
- Represent the Office of Graduate and Transfer Admissions at key events such as Open House, Preview Day, and Orientation.
- Collaborate with graduate faculty to organize and coordinate ERAU Information Sessions for various programs.
- Actively participate in monthly departmental meetings to contribute to ongoing initiatives and updates.
- Assist with recruiting graduate and transfer students through online platforms, as well as at local and out-of-state recruitment fairs when needed.
Transfer Portal Back-Up
- Provide course equivalency assessments and academic degree information to prospective transfer students.
- Evaluate and verify transfer course credits to ensure accurate credit articulation.
- Develop and update transfer equivalency rules to facilitate seamless credit transfer for prospective students.
- Maintain and update Transfer Portal data as necessary to ensure accuracy and completeness.
This position blends student engagement with operational efficiency, requiring strong communication skills, attention to detail, and a commitment to student success.
Perks Await You at Embry-Riddle!
- Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!
- Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
- Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
- Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.
Qualifications
Required Education and Qualifications:
Required Skills, Knowledge, and Abilities:
- Exceptional customer service & organizational abilities
- Strong Communication Skills
- Conflict Resolution
- Cultural Competence
- Data Analysis and Report Writing
- Working knowledge of Microsoft Office Suite, SharePoint and any student information system
- Cross-Functional Collaboration with Various Stakeholders
- Independent and Team-Oriented Work Style
Preferred Qualifications:
- Experience in Higher Education
- Familiarity with Admissions Technology (Campus Solutions, Salesforce, or similar programs)
- Ability to Articulate Clear Communication of Complex Processes
- Understanding of International Admissions
Application process/requirements
To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R310104. Please attach all relevant materials to your application when you apply online. Complete submissions include:
Cover letter
Full Resume
Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)
Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.
Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.
