If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Pay Range: $81,900.00 - $135,200.00
Job Description
Lead a high-performing team of managers within a diverse and complex environment, establishing and promoting a culture of excellence, accountability, and continuous improvement in student support and assessment operations.
Conduct quality assurance monitoring and audits, applying in-depth knowledge of WGU’s educational model, technology systems, policies, and procedures to ensure alignment with university standards and best practices.
Drive professional development initiatives through structured training, coaching, and feedback, cultivating team expertise and enhancing operational efficiencies.
Lead and implement the development and revision of team/university policies, procedures, and processes, documenting changes and preparing reports for review by senior leadership.
Represent WGU professionally at state, regional, and national associations, advocating for the university’s mission and interests.
Commit to ongoing professional growth by participating in continuing education, conferences, and industry associations, staying current with best practices in student support and assessment operations.
Organize, prioritize, and execute projects with meticulous attention to detail, ensuring timely completion and alignment with department objectives.
Commit to ongoing professional growth by participating in continuing education, conferences, and industry associations, staying current with best practices in student support and assessment operations.
This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.
Knowledge, Skills, and Abilities
Applies knowledge to contribute to development of departmental practices, methods, designs, and plans for future technologies.
Will be required to collect, format, and deliver data using reports they developed, which enable executive leadership to communicate data with stakeholders and to make business decisions.
Experience in lieu of education
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.
Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.
How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
