Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
The People and Organization Development Office leads the implementation of the People Plan, a holistic long-term plan that engages and supports employees throughout their tenure at SFU. This Office encompasses learning and development, wellness and recovery, leadership growth and administrative services such as recruitment and retention. This position will also work closely with the Human Resources and Labour Relations Office which creates and maintains the framework and processes that allow our people to thrive. This Office holds strong relationships with our employee groups, and oversees our HR data systems, collective agreements, compensation and immigration services.
About the Role
The Benefits Assistant plays a key role in the administration of employee benefits and supports the overall operations and data integrity of the HR Administrative Services Team and PeopleSoft system. This position is responsible for advising employees on benefit options, processing benefit enrollments, and maintaining accurate benefit records across all employee groups. Serving as the first point of contact for benefit-related inquiries, the Benefits Assistant provides timely, professional, and customer-focused support via phone, email, and in-person interactions. The role ensures a seamless experience for employees by delivering clear guidance and accurate information, while upholding the standards and confidentiality of HR services.
This person should bring a demonstrated ability to handle multiple priorities with strict deadlines. They should be capable of working independently while also supporting the goals of the larger team. We are looking for someone with an ability and interest to foster a positive and rewarding employment experience.
Full Job Description
Qualifications
One year of post-secondary education in business administration, human resource management or a related discipline, and two years of related administrative and office experience or an equivalent combination of education, training, and experience.
- Knowledge of complex Human Resource/Payroll enterprise systems such as PeopleSoft.
- Excellent customer service skills.
- Demonstrated ability to work under pressure with changing priorities and strict deadlines.
- Accurate and efficient data entry skill.
- Demonstrated ability to handle confidential information with discretion.
What We Offer
At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Administrative & Professional Staff Association (APSA):
- 4 weeks’ vacation (prorated for the first year)*
- Hybrid-work program for eligible positions
- Employer paid defined benefit pension plan
- On-campus tuition waiver for employees and their immediate family members*
- Off-campus tuition reimbursements and professional development funds*
- And more! View our benefits brochure
*Prorated for part-time employees
Additional Information
Please include your cover letter and resume in one attachment.
SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.
We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.
