Department
ARD Business Application Management 1
About the Department
Alumni Relations and Development (ARD) engages alumni (~220k), current students, parents and friends of the University through intellectual, professional and social activities on campus, around the world and online. ARD raises $600 Million annually to support faculty and researchers, practitioners and patients, and students and programs across the University. Our work supports priorities in every division, school, department, and institute.
The Analytics and Technology Solutions (ATS) team provides technology and system solutions to enable ARD to meet aggressive fundraising goals and measure, analyze and predict growth in constituency giving and participation. Using an enterprise approach to data and systems, ATS creates a data and user environment that is consistent yet agile. Collaborating with stakeholders to understand program strategies, ATS develops data, reporting, and analytics solutions that lead to actionable outcomes and actualized goals.
Job Summary
The position will liaise between the IT group and business to support the development and implementation of new systems and enhancements of existing systems. With moderate guidance, evaluates new IT developments and evolving business requirements, and uses elementary knowledge of University systems to recommend appropriate systems.
Responsibilities
- Implements and maintains new and existing applications. Uses best practices and knowledge of internal or external University issues to improve products or services.
- Partners in the continual improvement of information security and technology risk management in ARD.
- Performs user Account Setup and Management, including user account audits.
- Performs onboarding/offboarding activities.
- Creates technical documentation including, but not limited to, process flows.
- Provides Tier-1 and Tier-2 Application Support for ARD Staff.
- Performs setup, configuration, and upgrade processes for a variety of advancement focused software products including, but not limited to, Salesforce CRM, Experience Cloud, CRM Analytics, Kindsight ascend, Conga, Cvent, Marketo, and others.
- Applies knowledge of Salesforce and business systems to define and manage system access settings and permissions sets.
- Collaborates closely with UChicago IT Services application development team to triage, prioritize, and execute product releases.
- May maintain ARD application Inventory, including Software License Management.
- Performs analyses and assists in a variety of Salesforce support activities including, but not limited to, providing support to end users in problem resolution; guiding end users through troubleshooting procedures; developing troubleshooting scripts.
- Participates in the development of queries and retrieval systems.
- With moderate direction from others, analyzes the users' requirements and solves routine database problems that ensures users and related applications can access necessary data sets.
- Stays abreast of privacy enhancing technologies and privacy/security by design principles employing these standards and applying them to technologies and services in ARD’s service catalog.
- Uses security and privacy enhancing technologies and services to protect business information during the data lifecycle.
- Performs periodic assessments, audits, and activities in support of securing payment technologies and services ensuring compliance with Payment Card Industry Data Security Standard (PCI DSS).
- Seeks opportunities for professional development that will enhance job performance including attending webinars, seminars, building networks within the University and with colleagues at peer institutions.
- Implements functional, system, and program specifications. Assists in revising existing system logic difficulties as necessary, under the direction of more experienced colleagues.
- Administers new IT developments, keeps up with evolving business requirements, and uses knowledge of University systems to recommend appropriate systems alternatives and/or enhancements to current systems.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
Certifications:
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Preferred Qualifications
Education:
- Major in technology, computer systems, computer science or similar major.
Experience:
- Minimum two years of professional work experience in a technical support role.
- Minimum two years of experience maintaining User permissions.
Technical Skills or Knowledge:
- Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to the Office of Alumni Relations and Development, including the University's donor relationship management system and the Microsoft Office Suite.
- Proficient with Salesforce.
- Proficient with Salesforce HTML and JSON.
- Skilled at installing, configuring, and managing applications.
Preferred Competencies
- Outstanding interpersonal and communications skills characterized by the ability to listen, speak, and write effectively.
- Self-motivated and the take initiative.
- Manage confidential information with discretion and tact.
- Act with integrity, professionalism, and confidentiality.
- Prioritize multiple projects and independently follow through with detail.
- Think critically and effectively troubleshoot situations.
- Work collegially and collaboratively in a team setting.
Working Conditions
- This position has a hybrid work schedule which includes weekly in office presence.
- Standard office environment.
- Travel to campus and/or non-campus locations for University business.
- Work evenings and weekends as needed.
- This position is located in Hyde Park at 5235 South Harper Court.
Application Documents
- Resume/CV (required)
- Cover Letter, addressed to Hiring Committee (preferred)
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Information Technology
Role Impact
Individual Contributor
Scheduled Weekly Hours
37.5
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Pay Rate Type
Salary
FLSA Status
Exempt
Pay Range
$80,750.00 - $95,000.00
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in theBenefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history.A conviction does not automatically preclude University employment.Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
