Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Information Systems and Technology, Level E2
Job Title
DevOps Practice Lead
Department
OCIO | Integration Enablement Center
Compensation Range
$10,742.83 - $16,760.83 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
June 26, 2025
Note:Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
Dec 31, 2026
This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
The DevOps Practice Lead provides functional and DevOps Practice Leadership within the Enterprise Automation And Solution Delivery (EASD) at UBC IT.
The Incumbent provides leadership in the area of Enterprise Integrations and is a recognized subject matter expert for EASD responsible for management and execution of tasks that deliver projects, enhancements, maintenance and production support. The scope of this role is cross-domain, ensuring all domains reach a state of measurable and verifiable maturity, and are in compliance with the Data Access Framework.
The DevOps Practice Lead will work in EASD, providing technical leadership and implementation of best practices, while also completing senior DevOps tasks, starting with a 50 / 50 allocation that will be adjusted per program requirements indicated by reporting manger(s).
Organizational Status
EASD is a unit within the UBC Information Technology department responsible for linking all systems and data at UBC to enable the University, faculty, researchers, staff, students and partners to have access to properly governed data through well-documented UBC APIs and other appropriate toolsets.
EASD is responsible for the selection, acquisition or development, deployment, and operation of the suite of applications related to enterprise integrations. EASD works closely with core UBC IT and IT Enabled project teams to ensure that all releases to production of integrations and supporting toolsets are of the required quality.
Services are delivered through the use of Information Technology best practices and customer focused processes to enable stakeholders to achieve UBC objectives.
The DevOps Practice Lead, EASD, reports to the Senior Manager, EASD, and works closely with the other managers in UBC IT and the Office of the CIO, UBC IT personnel, technology professionals across the UBC community, campus stakeholders, vendors, and external institutions. The DevOps team supports the overall Program Delivery Portfolio, including IRP, RPA, and Capital Projects
Work Performed
- Ensures technical quality and consistency by providing hands-on technical oversight across integration pipelines, infrastructure, and deployment processes to maintain high standards and reduce errors.
- Drives best practices and process maturity by establishing and enforcing DevOps and integration best practices (CI/CD, monitoring, rollback, etc.) to improve team efficiency and reduce risk.
- Accelerates delivery and reduces rework by proactively identifying risks, bottlenecks, and design flaws before they impact timelines or quality.
- Supports initiatives by adding technical direction without adding management overhead, enabling the existing manager to focus on people and project coordination.
- Improves cross-team alignment within an integrated landscape by facilitating cohesive integration between teams, reducing fragmentation and communication issues across the portfolio.
- Provides technical direction and leadership to EASD DevOps team members, including guidance on how to complete troubleshooting for complex critical tasks correctly, via peer reviews and in compliance with Data Governance and Sustainment practices, throughout the SDLC.
- Identifies and advises senior management on individuals’ strengths to assist with the prioritization of technical tasks that also align with organizational objectives
- Continuously works with senior management to balance objectives and priorities, ensuring sufficient support is provided throughout the Program Delivery portfolio, including Sustainment, IRP, RPA, and Capital Projects.
- Continually assesses the roadmap for viability and assist Sr management with prioritization of tasks upon assessing program-wide impacts throughout the UBC IT ecosystem.
- Works with business, functional partners and leadership to understand ongoing issues , and identify related DevOps requirements with respect to solutioning
- Lead the solutioning of ongoing issues by translating business and functional requirements into DevOps scope and language, create and assign related tasks for the team, and communicating context to the team which supports their task completion.
- Honour the SLA negotiated with EASD clients by ensuring the Jira and ServiceNow tickets are assigned to appropriate team members, ensure the tickets are resolved in time, remove blockers and train the staff in areas that will help improve the quality of service delivered by EASD.
- Provides technical guidance to the DevOps team on how to move code through each environment, while utilizing CI/CD tools integration/ operations/ change management, and maintenance.
- Provides technical guidance on how to troubleshoot complex critical issues along the CI/CD pipeline.
- Works with the Sr DevOps Architect to design, develop and program new platforms and tools, by establishing detailed application specifications, standards, and diagrams.
- Works with the Sr DevOps Architect to support full automation of CI and Testing.
- Works with the Sr DevOps Architect on the development of policies, standards, guidelines, governance and related guidance for both CI/CD operations and for work of DevOps team members.
- Provides technical guidance on the successful completion of tasks, such as how to complete thorough testing, release planning, scheduling, assignment of work, review of project efforts and resolution of post-production issues as required
- Completes hands-on development work required for complex tasks at a senior level, wherever required.
- Develops and implements innovative services, business solutions, and programs, provides DevOps Practice Leadership and oversight on projects, and collaborates with others on integrated solutions and initiatives across other administrative/academic units.
- Manage the technical documentation pertaining to projects and operations. Ensure the stakeholders are identified, architecture diagrams, support pages etc. are present for each project/task delivery.
- Peer code reviews
- Assisting with data integrity issues
- Use of monitoring tools and its logs effectively to accurately assess risks to our integrations’ stability and ensure data security and then assign team members to complete tasks as required.
- Complete release planning checks, eg. Stage testing, before deployments are released to a production / live environment
- Onboard and mentor DevOps team members throughout the product life cycle, starting from source control, through build automation, merge resolution, CI, test automation, to deployment. Establish a training plan, monitor performance and report on progress of the applicable team member.
- Evaluate vendor supplied applications, customize or develop new platforms/tools/applications, and oversee implementation.
- Analyzes and reviews existing or proposed system features and integration, security, scalability and performance requirements with UBC partners and stakeholders
- Regular Goal Performance Setting (GPS) and reviews with direct reports
- Performs other related duties as required
Consequence of Error/Judgement
Effective management of the Project/Solution delivery is essential for the delivery of UBC IT services to the departments and faculties. Decisions and actions taken by the Delivery Manager will have a direct impact on how efficiently and effectively UBC Applications will perform and function.
Failure to meet service level obligations for performance and availability of the Integration Enablement Center portfolio could adversely impact productivity, funding and revenue, and the University community, including the large majority of students, faculty and staff. It will also damage the reputation of UBC and UBC IT.
Supervision Received
The DevOps Practice Lead works under the general direction of the Senior Manager, Integration Enablement Centre and has considerable latitude in the execution of their duties consistent with the goals and objectives for the functional area.
Supervision Given
Supervises student or temporary staff as well as other technology professionals on a project basis; provides feedback, mentoring and coaching to less experienced staff. May oversee deliverables as assigned to Contractors
Will have direct reports reporting to them, within the DevOps team, after confirmation of a successful assessment period by the EASD Sr Manager.
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of eight years of related experience including at least two years of managerial experience, or the equivalent combination of education and experience.
Preferred Qualifications
- Undergraduate degree in Computer Science preferred
- Demonstrated experience in the software development and implementation life cycle with the ability to communicate effectively verbally and in writing to a varied audience.
- Demonstrated experience Integration systems and processes is required.
- Demonstrated experience leading, engaging and motivating teams with both Development and Operations responsibilities is required.
- Experience implementing and operating the AWS and Mulesoft toolsets is preferred.
- Supervisory, budgetary, presentation, interpersonal, skills required.
- Demonstrated ability to analyze and interpret data, determine implications, and provide recommendations.
- Ability to resolve systems and technical problems in an innovative manner.
- Ability to make decisions and recommendations involving highly complex issues
- Ability to effectively lead a team of systems professionals in a demanding environment.
- Ability to conduct needs analyses, plan, organize, manage, monitor, complete, and evaluate projects within allocated time and resources.
- Ability to effectively facilitate groups to achieve appropriate outcome.
- Ability to develop and deliver effective presentations and workshops.
- Ability to effectively manage multiple tasks and priorities and work under constant pressure and high level of ambiguity to meet critical, time sensitive deadlines.
- Excellent organizational and analytical skills.
- Ability to mentor and coach staff, and act as a resource.
- Ability to effectively manage multiple tasks and priorities and work under pressure to meet critical, time sensitive deadlines.
- Excellent organizational and analytical skills.
- Ability to maintain accuracy and attention to detail.
Collaboration - Consistently fosters collaboration and respect among team members by addressing elements of the group process that impedes, or could impede, the group from reaching its goal. Engages the right people within and beyond organizational boundaries, by matching individual capabilities and skills to the team's goals. Works with a wide range of teams and readily shares lessons learned and credit for team accomplishments.
Communication for Results - Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning. Seeks a consensus with business partners. Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically. Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.
Problem Solving - Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions. Proactively anticipates and prevents problems. Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature. Identifies potential consequences and risk levels. Seeks support and buy-in for problem definition, methods of resolution, and accountability.
Leading Self : Adapts approach without feeling own agenda or outcomes have been compromised. Challenges inefficient/ ineffective work processes and offers constructive alternatives. Analyzes work errors, successes and failures and sets learning strategies to rectify and increase knowledge. Ability to adapt to changing workload priorities, effectively reprioritizing or deferring tasks in line with operational and strategic goals.
Leading Others: Regularly provides constructive feedback and recognition to team members regarding job performance and works with them to identify work goals and create individual development plans. Identifies, mentors, and raises the profile of future high performers and leaders. Determines best approach and mediates conflict between individuals and groups .
Leading the Organization: Develops a clear service plan that outlines the outcomes, key steps, responsibilities and expected time lines for completion to reach unit goals and further the organization and the University’s objectives. Communicates a collective purpose, creates a clear line of sight to the organization’s value proposition, and ensures alignment with the University’s goals and strategies. Engages in ongoing data collection to ensure that decisions are aligned with best
