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Under the supervision of the Client Services Manager, the AskMcGill Service Program Assistant plays a key role in enhancing the student experience by improving access to information and services at McGill. This role supports the AskMcGill Service through the coordination of student Navigators, refinement of service content, prepare materials to be disseminated and promotion of key resources to students.
Working in collaboration with various Student Services units, the Program Assistant helps ensure accurate, timely, and student-friendly communication through platforms such as the AskMcGill chatbot, resource accounts, phone lines, and in-person engagement booths.The position also helps with scheduling, coverage, set up of events and as needed, takes the role of student navigator team lead at larger events.
Hiring Unit:
Campus Life & Engagement (CL&E) supports all McGill students by connecting them to resources and creating meaningful opportunities for involvement. They guide students in navigating the McGill student experience through orientation and transition programming and by providing student life opportunities across campus for students to develop their interests and skills.
MAJOR DUTIES AND RESPONSIBILITIES
Duties include, but are not limited to, the following:
- Provide logistical and administrative support for recruitment, training, and scheduling of AskMcGill Navigators.
- Assist in onboarding and mentoring new Navigators to ensure consistent and high-quality peer service delivery.
- Coordinate outreach efforts such as info booths, class visits, and services fairs to support students and promote the AskMcGill services.
- Prepare cheat sheets to be handed over to the student Navigators at the start of their shift aiming to promote services and activities happening on campus.
- Contribute to communication efforts through newsletters, social media, and website updates related to AskMcGill and student services.
- Assist with data collection, feedback tracking, and reporting to evaluate program impact.
- Maintain and improve AskMcGill chatbot content by collaborating with stakeholders and reviewing usage data to ensure accuracy and relevance.
- Participate in CL&E campaigns such as Orientation, Get Involved, and Community Engagement Day as needed.
- Identify on-campus events and opportunities where the AskMcGill could attend to promote Student Services, platforms (e.g. Mentorship Network, myfuture, etc.) and events. Ensure that promotional materials is timely prepared and available (with the help of the Communication Assistant)
- Perform other duties and tasks as required.
- Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level #4 spoken (fluent) and at a level 3 written (advanced) on a scale of 0-4.
EDUCATION & EXPERIENCE
- Currently registered as a full-time student in any degree program at McGill University.
- Work Study eligibility, an asset.
- Spoken and written French, an asset.
- Experience in student leadership, peer advising, customer service, or campus life initiatives, an asset.
OTHER QUALIFYING SKILLS AND/OR ABILITIES
- Excellent communication skills, both oral and written.
- Strong attention to detail and time management skills.
- Demonstrated initiative and the ability to work autonomously.
- Ability to be focused and flexible, and work in a busy environment
- Excellent knowledge of McGill campus services, resources, and programs.
- Punctual, organized and professional.
- Self-disciplined, motivated, and reliable.
- Proficiency in Microsoft Suite (Word, Excel, Outlook, PowerPoint), with the ability to leverage these tools for data tracking and reporting.
EMPLOYMENT LEARNING OUTCOMES
As an AskMcGill Service Program Assistant, you will develop skills in:
- Peer leadership and training
- Service coordination and delivery
- Information design and digital communications
- Student affairs and student support navigation
- Program development and evaluation
Hours:
- Now hiring for Fall 2025 Orientation period (August/ September); must be available for work approx.15-30 hours per week mid-August through September 2025.
- Approx. 10-15 hours per week during Fall/Winter terms (must be available for in person training downtown campus on Tuesday, August 19).
Some weekend and evening work will be required for special events, especially
Posting Information:
Please submit your cover letter, C.V. and Work Study approval letter (if applicable)
Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.
For a definition of our language proficiency levels, please click here.
Minimum Education and Experience:
High School Diploma 2 Years Related Experience
(AMUSE C) $16.70
Estimated Number of Work Hours per Week:
30 (Part time)
2025-06-26
2026-12-31
This position is covered by the AMUSE collective agreement.
McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.
