Job Details
Job Location: Main Campus - Marietta, GA
Position Type: Full Time Staff
Salary Range: Undisclosed
Description
Purpose: The Patient Advocate and Account Coordinator serves as a central point of contact for patients within the University Clinic System, ensuring positive, efficient, and patient-focused experience. The role is responsible for seamlessly coordinating administrative, financial, and insurance-related processes, from initial engagement to account resolution, while adhering to the highest standards of patient care and regulatory compliance.
Essential Job Functions:
- Provides accurate and helpful information regarding the clinics to all inquiries (in-person, phone, email).
- Greets patients and visitors with a welcoming and professional demeanor, ensuring a high-quality visit.
- Schedules patient appointments and follow-up care in person or via phone.
- Manages patient check-in/check-out processes, including collecting patient payments (outstanding balances, deductibles, co-pays), posting charges accurately, and providing receipts.
- Balances individual daily receipts and money collected with daily batch postings and reconciles NextGen reports for financial accuracy.
- Maintains the accuracy, quality, and correct location of patient files, patient visit forms, and any other applicable patient visit records, ensuring compliance with HIPPA regulations and confidentiality.
- Assists in setting up new accounts within the billing systems, ensuring accurate information needed for claims processing, patient billing and other procedures are set up and in correct order.
- Verifies patient insurance coverage, ensuring all patient accounts are set-up appropriately.
- Processes claims in a timely matter to insurance for services and follows up.
- Processes insurance claim submissions and appeals
- Proactively identifies, investigates, and resolves billing and claims issues, coordinating with relevant departments to prevent future errors.
- Provides financial consultations to patients to explain fees, charges, and payment options and to assist patients in choosing an appropriate plan.
- Maintains knowledge of different patient programs and alternative resources available.
- Interacts positively with patients, clinical staff, faculty, and administration
- Manages client concerns, accounts and finances.
- Process daily insurance and finance reports.
Additional Duties and Responsibilities:
- Assumes additional responsibilities and performs special projects as needed or directed.
- Exhibits patient and student-centeredness in the performance of all job duties.
- Treats all others with respect, understanding the impact of culture/background on the behavior of others; respects differences among the Life community and demonstrates inclusive behavior.
- Anticipates, listens to, understands, and responds to patient needs.
- Delivers work products and services in a way that reflects positively upon the Clinic System and the University.
Qualifications
Required Qualifications:
- Associate’s degree (Business or related), or combination of High School Diploma/GED and 5 years’ experience.
- Two years’ experience in a clinical or customer service setting. Experience in a chiropractic setting preferred.
- Demonstrated computer skills, including experience with Microsoft Office Suites and electronic health records (EHR) software.
- Strong knowledge of HIPAA regulations and patient confidentiality standards.
- Excellent communication, interpersonal, and customer service skills.
- Demonstrated ability to maintain focus, exhibit good judgment, take initiative, and work autonomously.
