Description
The Haskayne School of Business is currently seeking a Full-time Limited Term Manager, Marketing & Operations for approximately 24 months.
The Manager, Marketing & Operations, Executive and Professional Development ), is a key member of the Haskayne School of Business (HSB), reporting to the Director, Executive and Professional Development. The role leads the marketing and delivery of the HSB executive and professional development learning programs for corporate and individual clients.
The Manager, Marketing & Operations works closely with the Manager, Learning & Development Programs and other members of the EPD team. This position requires collaboration with faculty, staff, and external partners and involves frequent client-facing activities, including travel to offsite locations. The Manager position operates with a high degree of autonomy, balancing multiple projects and priorities. This position leads a team of support staff.
The Manager, Marketing & Operations understands EPD prospective and current clients and is able to interact with senior executives and managers of regional, national and international companies, as well as other executive education program directors. The Manager, Marketing & Operations knows how to develop strategic partnerships and lead a team to the successful delivery of EPD programs. The Manager is experienced in leading cross-functional project teams to achieve desired outcomes.
Due to operational requirements, this role works predominantly on-campus. Primary working hours are Monday to Friday, 8:30 A.M. to 4:30 P.M. (35 hours per week); however, due to constantly shifting priorities, flexibility is essential, requiring the ability to travel and work evening and weekend hours, as needed.
Summary of Key Responsibilities (job functions include but are not limited to):
Program Delivery and Operations
- Designing and implementing a premium client experience across all touchpoints-digital, events, print collateral, inquiries, program administration, and physical space-ensuring consistent delivery of best-in-class service.
- Developing and monitoring program budgets, ensuring quality delivery and cost control.
- Tracking and reporting of key performance indicators (KPIs) to support continuous improvement.
- Staying current on learning trends and technologies to enhance program offerings.
Stakeholder Engagement, Marketing, and Business Development
- Generating and nurturing leads for all Executive and Professional Development programs by:
- Developing and executing a comprehensive, integrated and measurable marketing plan to position the HSB Executive and Professional Development programs as the program of choice within our target markets.
- Conducting regular market and client segmentation analysis to identify target audiences and inform strategic marketing and business development efforts.
- Proactively identify opportunities to showcase the HSB EPD in the business community.
- Building and maintaining relationships with clients, faculty, staff and external partners, including CEOs, senior executives, HR leaders, and program directors.
- Supporting business development through proposal development, RFPs, and facilitating client meetings.
- Aligning marketing efforts with HSB Marketing and Communications to ensure brand consistency.
- Liaising with HSB Development to and identify client opportunities and maximize HSB EPD impact.
Leadership, Team Development, Training and Mentorship
- Mentors and develops staff, fostering a culture of collaboration, continuous improvement and excellence.
- Leads recruitment, onboarding and performance management of the team, ensuring full compliance with University policies and procedures.
- Encourages professional development and continuous learning in alignment with the HSB strategic plan.
- Ongoing workload management and ability to delegate effectively across team of direct reports.
Qualifications / Requirements:
- Undergraduate degree, preferably in business; master's degree or MBA preferred.
- Minimum 7 years of proven marketing experience in a service-based business.
- Minimum 7 years of operations management experience, ideally in delivering premium, intangible services in a customer-centric environment.
- Equivalent combinations of education and experience demonstrating comparable knowledge and abilities may be considered.
- Proven expertise in customer relationship management (CRM) philosophy and practice [systems, processes, and responsibilities].
- 5 year's experience in a team leadership role, with demonstrated strength in team coaching, motivation, and performance management.
- Understands the global business trends around executive and professional development, and how to operationalize opportunities for EPD in our market.
- Strong stakeholder engagement and customer-focused approach, with a commitment to stakeholder satisfaction and relationship-building.
- Experience working in adult learning, education, or similar business environments an asset.
- Demonstrated organizational, analytical and problem-solving skills; able to manage multiple priorities in a rapidly changing or evolving environment.
- Demonstrated financial acumen, including developing and managing budgets and forecasts.
- Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word), experience with PowerBI dashboards and collaboration platforms (e.g., Teams and Zoom).
- Experience with CRM tools, and analytics platforms; Adobe Creative Suite and social media expertise preferred.
Application Deadline: July 11, 2025
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
This position is classified in the Management & Professional Career Band, Level M2 of the Management and Professional Staff Career Framework.
For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.
About the University of Calgary
UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.
The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments (equity@ucalgary.ca) and requests for accommodations can be sent to Human Resources (hrhire@ucalgary.ca).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.
