Job Description
Embry-Riddle: A Global Leader in Aviation and Aerospace
With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world’s largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.
The Opportunity
The Associate Director, PACOM Training & Advising is a key leadership role within the Student Success department at Embry-Riddle Aeronautical University’s Worldwide Campus. This position is responsible for overseeing academic operations and staff development across the PACOM region, ensuring consistent, high-quality service delivery that supports student success.
This role leads the strategic execution of new hire onboarding, designs and facilitates robust training programs—including Canvas-based courses—and ensures PACOM advising staff are well-prepared to deliver exceptional support. The Associate Director serves as a critical liaison between regional staff and university-wide advising teams, fostering alignment in policies, practices, and communications.
A champion of collaboration, the Associate Director partners with cross-functional stakeholders to address operational needs and escalate training or personnel-related matters to Student Success leadership as appropriate. The position also promotes a culture of continuous improvement by leading professional development initiatives, facilitating training sessions, and mentoring staff to enhance performance and engagement.
Serving as a visible ambassador for the University, the Associate Director consistently upholds the institution’s values and contributes to a positive, student-centered environment across the PACOM region.
Perks Await You at Embry-Riddle!
- Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!
- Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
- Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
- Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.
Qualifications
Required Education and Qualifications:
- Bachelor's degree required (preferred concentration in Leadership, Education, Counseling)
Required Skills, Knowledge, Abilities:
- Familiarity with ERAU operations.
- Demonstrates strong analytical skills and in-depth knowledge of information systems, coupled with technical expertise in Microsoft operating systems and key applications including Access, Excel, PowerPoint, Word, Outlook/Email, and Internet end-user tools.
- Leverages this expertise to design and deliver comprehensive training sessions, ensuring staff are proficient in utilizing these systems to enhance operational efficiency and effectiveness.
Application process/requirements
To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R309944. Please attach all relevant materials to your application when you apply online. Complete submissions include:
Cover letter
Full Resume
Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)
Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.
Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.
