Staff - Union
Job Category
BCGEU Okanagan Support Staff
Job Profile
BCGEU OK Salaried - Sr. Sales Attendant
Job Title
Sr. Sales Attendant (Sessional)
Department
UBCO | Front of House | Food Services
Compensation Range
$3,987.00 - $4,271.00 CAD Monthly
Posting End Date
August 17, 2025
Note:Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
Jul 9, 2025
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Under the direction of the Food Services Manager, the Senior Sales Attendant provides exceptional customer service to all clients of UBCO Food Services. This could include serving customers, taking payments and preparing food and beverages in either food service restaurants, residences or retail outlets. Additionally, the Senior Sales Attendant oversees the operation of a complex food services unit(s), supervising Sales Attendants and handling related administrative duties. This is an 8-month term position to cover a maternity leave, with an expected end date of April 30, 2026.
Organizational Status
Reporting to the Food Services Manager, the position interacts with other Food Services Staff as well as staff, faculty students and all other customers.
Work Performed
- Oversees the operation of a complex food services unit(s).
- Supervises Sales Attendants and oversees workload.
- Handling related administrative tasks.
- Serves customers.
- Takes payments.
- Prepares food and beverages in food service restaurants, residences and retail outlets.
- Other duties as required.
Consequence of Error/Judgement
Ineffective leadership and poor customer service could negatively impact the reputation of UBCO Food Services.
Supervision Received
Provides day to day guidance and supervision to Sales Attendants. Monitors workload, delegatestasks, provides feedback into performance and has input into hiring decisions.
Supervision Given
Reports to the Food Services Manager.
-Grade 12 or equivalent and Food Safe Level 1 Certificate
- Five years of related experience or an equivalent combination of education and experience
- Must complete and pass associated specialized training program, if located in a specialized Skills Outlet (i.e. Tim Hortons, Subway, Starbucks, etc).
- Experience supervising others in a similar setting is required
Performance Competencies & Criteria
- Proven ability to train and supervise junior staff in a food service or similar setting.
- Ability to maintaincafeteria in a safe and sanitary manner.
- Excellent customer service skills with ability to deal tactfully and diplomatically with internal and external contacts.
- Ability to provide quality service to customers in a courteous, patient manner.
- Must be flexible and able to manage conflicting priorities to meet deadlines.
- Ability to work effectively both independently and as part of a team with an aptitude for working in a collegial and collaborative environment.
- Must be able to problem solve and deal with difficult situations in a clear and professional manner.
- Excellent organizational skills, with a demonstrated ability to handle a high volume of work during peak periods; ability to multitask.
- Demonstrated ability to organize workflow.
- Effective time management skills.
- Computer experience required; must have proficiency in Intermediate to advanced level of Word, PowerPoint and Outlook and Intermediate level of Excel.
- Must be familiar with inventory management software.
- Must be able to lift 30+ LBS safely
- Must be able to work on your feet for 8+ hours
Expectations for all UBC employees:
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
