The Enrollment Center Administrative Assistant must possess excellent analytical skills, strong verbal, written and interpersonal communication skills, and demonstrate excellent customer service. This individual would be tasked with welcoming and facilitating entering visitors into the department’s queuing system and directing them to appropriate services, including, but not limited to:
Admissions
Registration
Financial Aid
Assessment
Bursar
The Administrative Assistant must have in-depth knowledge regarding various areas of the college to direct visitors and assist in the development of work-study students. This position also conducts other general clerical assignments.
MAJOR RESPONSIBILITIES:
- Provide general information about admissions, registration, financial aid, orientation, assessment, and Bursar support functions
- Greet visitors, clarify and answer general questions, and/or enter students into queuing systems to be seen by an Enrollment Specialist (ES)
- Share general college and Enrollment Center information to visitors and direct them to locations across the Ivy Tech campuses as needed
- Assist students in starting the application process, and have a general understanding of enrollment steps to assist students at different points in their journey
- Assist with all special projects and mailings, as well as provide filing, data entry, telephone and clerical assistance for the Enrollment Center, including outbound calls at times
- Read and understand forms for multiple departments and provide proper e-form links and paper forms to visitors
- Collect and verify completeness of forms and accompanying materials being turned in to the Enrollment Center
- Function effectively in a team environment
- Maintain working knowledge of emergency/safety procedures provided by supervisor
- Be knowledgeable of the location of the electronic and hard copy of procedures when applicable to deliver information as needed to customers
- Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA)
This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned.
We are looking for a candidate who is committed to an environment where team members feel valued, respected and supported. The ideal candidate will demonstrate a strong commitment to a workplace culture that recognizes and appreciates varied perspectives, backgrounds, and experiences. We are seeking someone who is passionate about creating and maintaining a team dynamic that encourages open communication and mutual respect.
Minimum Qualifications:
- High School Diploma: Associate degree preferred.
- At least three years of direct face-to-face customer service experience required.
- Prefer at least two years of direct experience in one or more of the following areas: registration, records, financial aid, admissions, or higher education.
- High level of experience with Microsoft Office and Customer Management Systems (CRMs).
- Demonstrated experience learning new systems and gaining proficiency in using those systems.
- Must possess excellent communication and interpersonal skills.
- Pleasant disposition, good attitude, and ability to get along with others.
- Demonstrated ability to work in a team-oriented environment.
- Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.
- Bilingual preferred.
- Must not be in default on an education loan or in overpayment of a federal grant or loan.
Other Requirements:
- Transcripts and/or relevant certifications/licenses required at time of hire
- Offers of employment are contingent upon completion of a satisfactory background check
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.
