Job Title: Student Services Assistant IV
Location: Downtown Indianapolis Campus
Job Type: Full-time
Classification: N-4
Salary Range: $17.00/hourly
Reports To: Assistant Director of the Bursar
Who We Are:
We are an open-access college that fuels Indiana’s economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are “higher education at the speed of life!”
Our Values:
• Empathy: We stand with our students, partners, and communities.
• Integrity: We treat all with dignity and respect.
• Accountability: We deliver on our commitments.
• Agility: We innovate, iterate, and transform.
• Connectivity: We connect with partners to strengthen communities and ensure student success for all.
About the Role:
This is a front-line position that services students face to face, phone and via emails. Works with students to assist with their student account. Process payments and code students as needed.
Required Skills & Competencies:
- Ability to work collaboratively: Promote an environment that reflects the broad backgrounds represented by our students and employees in which every individual feels respected and valued.
- Strong organizational and time management skills: Handle multiple tasks and prioritize according to business needs
- Customer Service skills: Work with various backgrounds represented by our student body, faculty, staff, and external stakeholders.
- Technology skill: Work with multiple computer software programs.
- Attention to Detail: Able to maintain accurate case notes and follow up on various student processes in a timely manner.
- Multitasking & Organizational Skills: Ability to manage multiple tasks and responsibilities in a dynamic environment.
Key Responsibilities:
The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
- Answering questions from students about their account which includes face to face, email and phone.
- Process payments for student accounts.
- Cash handling for payments and maintain a personal cash drawer.
Education & Experience:
Minimum Qualifications:
- High School diploma
- Strong Excel knowledge
- Previous knowledge and experience with cash management and account receivables.
- Experienced with working in multiple systems.
Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.
