Special Instructions to ApplicantsPlease include a cover letter with application submission.
Position SummaryServe as a member of the Network Systems team supporting all aspects (design, implementation, and operation) of the law school's network and supporting infrastructure. Manage assigned network projects and report to the Systems Director on project status. Also responsible as the primary Systems liaison for the IT Support department, providing Level 3 support for the day-to-day operations of the law school. Under the general direction of the Systems Director, providing high-level technology systems and support services for classrooms, computer labs, the law library, faculty offices, and administrative departments, along with law students with personal laptops. Research, evaluate, propose, and deploy new technology within the existing LawNET infrastructure. Monitor and optimize system performance in a complex multi-platform environment. Research and analyze complex or unique technical problems and make recommendations for changes and/or improvements to the network infrastructure. Be a self-starter and be able to maintain several simultaneous projects within projected timeframes. Participate in regular staff meetings, giving input and status reports of current and pending projects.
Salary & Compensation*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit
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QualificationsMinimum of 5 years Managing and supporting enterprise data networks including both LAN and cloud services with strong networking diagnostic skills as well as proficiency in Windows Server and M365. (Preferred) Develops procedures for performance of variety of duties. Performs complex duties within established policy guidelines. (Required)Collaborates with IT peers to resolve challenging customer service and technical issues that impact onsite and cloud operations. (Required)Working knowledge of centralized management tools for PC configuration control, application deployment, unattended OS installations/imaging, asset management, etc. (Required)Detailed knowledge of networked, multimedia Windows workstation configuration including associated input and output devices. Mac knowledge preferred (Required)Detailed knowledge of a wide range of IT concepts, principles, practices and directions, including operating systems, databases, networks, software, vendor strategies and the capabilities and limitations of existing technology in an academic environment. (Required)Skill in analyzing information, problems, situations, etc., to identify the problem and resolutions in standard, non-standard, conflicting and/or unexpected circumstances. Demonstrated skill in recognizing alternatives and their implications. (Required)Skills in working independently, expediting assignments with minimal direction, and identifying potentially more productive and innovative methods of computer lab operation. Ability to prioritize assignments with minimal direction. (Required)Ability to formulate clear policies and procedures, taking account of competing priorities, to ensure that the availability and usability of information technology is maximized. Demonstrated ability to recognize, analyze and correct service delivery problems. (Required)Skill in writing concise, logical, and grammatically correct emails, reports, training materials and technical documentation for both technical and non-technical audiences. (Required)Skill in troubleshooting hardware, software and network connectivity issues. Working knowledge of centralized management tools for PC configuration control, application deployment, unattended OS installations/imaging, asset management, etc. (Required)Working knowledge of basic networking principles, applications, protocols and hardware. Strong knowledge in computer and networking architecture preferred. (Preferred)Strong knowledge of Microsoft software products commonly used in the higher education environment such as Windows Server, Active Directory, M365, Exchange, Group Policies, Hyper-V, SharePoint and IIS to name a few. (Preferred)
Education, Licenses, Certifications & Personal AffiliationsBachelor's Degree or equivalent combination of education and experience (Required)
Special Conditions for EmploymentBackground Check: Continued employment is contingent upon the completion of a satisfactory background investigation.Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.Working nights once a month for maintenance. (Required)Rotating on-call for weekends and holidays. (Required)Ability to work onsite at UCLA's Campus/Law School a minimum of 2 to 3 days per week with additional days as needed due to operational needs. (Required)Verbal communications and interpersonal skills sufficient to effectively convey complex technical policies and principles to executives, faculty, staff, students and vendors. Ability to make oral presentations and to coordinate and develop training programs. (Required)Work with other School of Law units on multiple competing tasks with varying urgencies. (Required)Independently prioritize and complete projects taking initiative to resolve issues where solutions are not always readily apparent. (Required)Skill in working collaboratively with other IT staff members while adhering to direction and following through on assignments. (Required)Skill in listening to the user's description of the problem, asking probing questions to ascertain issue and/or problem while portraying to the user availability and approachability. Demonstrated ability to handle difficult customer service situations (Required)Detailed knowledge of networked, multimedia Windows workstation configuration including associated input and output devices. Mac knowledge preferred. - RequiredTechnical proficiency using common business software from Microsoft and others to efficiently communicate and manage projects (especially the MS Office Suite). (Required)Working knowledge of Instructional Technologies and Audio-Visual equipment. (Required)
ScheduleMonday - Friday | 8 a.m. - 5 p.m.
Union/Policy CoveredTX-Systemwide Technical
Complete Position Descriptionhttps://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=40049173
