USNH Employees should apply within Workday through the Jobs Hub app
The Registrar Information Systems and Reporting Specialist works under the general supervision of the University Registrar. The person in this position is not only the lead technical problem-solver in the Registrar’s Office, but also oversees the implementation, maintenance, and on-going support and development of information systems. The incumbent provides day-to-day support for solutions and reports necessary for business processes in the Registrar’s Office.
This position requires a strong work ethic, interpersonal, and analytical skills; must be dependable, take initiative, and be improvement-minded; and must demonstrate meticulous attention to detail, a sharp technical aptitude and a commitment to data integrity.
Duties/Responsibilities
60%
ResponsibleforthemanagementandmaintenanceoftheSISand related system used in all registrar operations.
With the Registrar, act as primary Data Steward to develop and maintainthehighestlevelofinformationintegritywithinBanner Student.
Provideprojectleadershiptoregistrar-specificinformationsystems and application requirements.
Responsiblefortheoveralltechnicaloperationsneededtodevelop and sustain the processing and maintenance of student academic records in compliance with all federal (e.g., NSC reporting) and state regulations, and to meet institutional objectives.
Implement new technical tools, software, and systems (e.g., institutionalconversiontoWorkdayStudentandtransitionfrom Xtender to Laserfiche).
Ensure that all technical tools (e.g., Banner SIS & Self-Serve, DegreeWorks,Parchment,etc.)utilizedintheRegistrar’sofficeare up to date and function properly.
Coordinate testing of Banner and DegreeWorks, and related systems,upgrades,patching,andreleasesbeforeauthorizingtheir integration into the production database.
Leverageunderstandingofregistrarfunctionsandregulationsto developtechnicalsolutionstostreamlineofficeprocessesandto improve efficiency.
Understand how Banner Student interacts with other modules and collaborate or offer guidance or problem solving as needed. Manageimportsandexportsofdataintoandoutoftheinformation system in collaboration with other offices and their current and
prospectivedatabases.
Registrar representative on the PSU and USNH Banner Users Groups, and the PSU Integrated Solutions Group; point person for all technology-related needs and meetings (e.g., access tickets, cybersecurity, and vendor review) involving the registrar’s office.
Act as liaison with other PSU offices regarding shared data issues.
Monitor several technology listservs (Ellucian and Workday) and participate in professional associations.
Create and maintain position-specific procedures manual for registrar’s office.
Serve as primary liaison between the registrar’s office and the implementation partner for the migration from Banner to Workday; Oversee the setup and testing of the workstreams, including developing workflows; Direct the launch of Workday and lead the processes for necessary adjustments.
Research and resolve technology-reliant issues; Prioritize responsibilities to ensure time-sensitive needs are managed quickly.
Oversee tech onboarding for all new registrar staff as well as computer and peripherals inventory for the registrar’s office team.
Provide support for IT-related issues in the registrar’s office prior to submitting tickets to the IT department.
Complete special projects as needed.
Exhibitdiscretionandmaintainconfidentialityincommunicating sensitiveinformationandinhandlingconfidentialmaterials.
25%
Responsibleforwritingnewandadjustingcurrentreportsrelatedto student academic records to address the needs of the office and the university.
Responsiblefordatabasereportingandmanagementasitpertainsto current and historical student academic records.
Analyzeandinterpretcomplexdataandeffectivelycommunicate results.
Leadthetransitionfromdisparatereportingapps(e.g.,Crystal Reports) to WEBI.
Participateindataextractionandcollationtoaddresscompliance requirements and contribute to surveys.
Runerrorreportsandresolveissuestomaintaindataintegrity.
15%
Support operations of the registrar’s office utilizing various computer and online solutions including the student database and related plug-ins, MS Office, and SharePoint to accomplish daily tasks.
Work closely with administrators and sister offices such as Academic Affairs, SFS, and the Academic and Career Advising Center.
Contribute to policy review and revisions with registrar and the registrar team.
Cultivate trust in the registrar’s office by offering quick and accurate answers to questions and reducing the need to shuffle students. Provide general academic information and assistance in a professional and efficient manner, clearly explain university academic policies and procedures and point out resources for self-service.
Assist in researching issues regarding compliance with government and other external regulations and assist with compliance as required.
Assist with registrar communications (e.g., texting students) and with technical solutions used by colleagues (e.g., DegreeWorks scribing and EAB feeds).
Maintain a neat and organized workstation.
Requirements
Minimum Acceptable Education & Experience:
Bachelor’s degree
2 years of professional work experience in the information technology field.
Advanced technology skills such as proficiency with student information systems (e.g., Ellucian Banner Student or Workday Student), as well as MS Office applications.
An aptitude for learning and implementing new systems.
Familiarity with reporting applications such as Crystal reports, WEBI, MS Access, and SQL.
Capable of adhering to legal requirements and regulations and maintaining confidentiality.
Ability to work independently and as part of a team in a high- volume, fast-paced environment that experiences frequent change.
Self-motivated, takes responsibility for own work, and has a willingness to learn and manage new tasks.
Preferred Qualifications:
Creative and collaborative problem-solving skills.
Experience documenting and training others on technical topics.
Project management skills.
Exposure to education software products such as CourseLeaf
and Parchment, Vector Solutions or CampusGuard, and National Student Clearinghouse.
Experiencewithofficedutiesrequiringdiscretion, prioritization, research, and time-sensitivity.
Abilitytounderstandandmanagecomplianceprotocols.
Effectivewrittenandverbalcommunicationskills.
Applicants should be prepared to upload the following documents when applying online within the Resume/Cover Letter section of your application:
Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.
Plymouth State University offers high-quality baccalaureate, graduate, and doctoral degree programs. Through research and innovative community partnerships, the University contributes to the economic, social, cultural, and environmental development of the North Country and Lakes Region of New Hampshire and beyond.
Plymouth State University (PSU) is transforming the campus to create a first-of-its-kind university holistically organized around integrated clusters. Our goal is to provide a dynamic interdisciplinary and innovative learning environment. Students, faculty, staff, and community will connect to solve real-world challenges that will benefit people and organizations at all levels. We are a residential and comprehensive university with a warm and engaged learning community focused on teaching excellence and regional engagement. The University is located in the heart of the Lakes Region and White Mountains of New Hampshire and serves approximately 4,300 undergraduate and more than 2,000 graduate students.
Surrounded by lakes and mountains, PSU’s 170-acre campus provides students with an outstanding natural laboratory for learning and an ideal setting for outdoor recreation. PSU has consistently earned national recognition for its commitment to community service, environmental sustainability, academic excellence, and employee wellness.
EEO Statement
The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Location:
Plymouth
Salary Grade:
Exempt Staff 23
