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Student Wellness Hub
The Student Wellness Hub provides a range of health services to McGill students with a focus on awareness, prevention, and early intervention. The Student Wellness Hub has a variety of clinicians that provide one-on-one appointments, therapy groups and other services. Within the Student Wellness Hub, the Healthy Living Annex focuses on health promotion and offers peer support programs for both the Macdonald and downtown campuses.
Position Summary:
Under the direction of the immediate supervisor, performs duties related to admissions and registration, and student accounts. Provides information and explanations concerning programs, policies and procedures. Processes admission applications, registrations, transcript requests and activities related to student account fee payments. Maintains files and records and resolves related problems.
Major Duties and Responsibilities:
- Provides general and detailed information concerning University programs and policies. Advises others concerning admission, registration and student accounts procedures. Ensures distribution of information packages, letters, forms and applications.
- Maintains, updates records and files. Sorts, codes, enters and verifies information. Ensures the accuracy and completeness of information. Investigates and follows up on discrepancies. Consults appropriate documentation or resource persons in order to obtain and provide information. Resolves problems. Refers complex problems to resource persons.
- Explains and demonstrates the use of computerized information systems such as an automated registration system and student accounts system. Provides assistance in completing various forms.
- Initiates others in unit activities. Follows up as appropriate
- Prepares documents such as lists and reports
- Maintains inventory of materials and supplies for unit.
- Uses standard office equipment such as computer and photocopier
The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks, which may be performed by an employee whose position has been matched to this generic job description.
Other Qualifying Skills and/or Abilities:
- Must be customer focused and service oriented, which includes but is not limited to being approachable, responsive, attentive and helpful.
- Assists all clients with a positive attitude, tact and diplomacy while maintaining a professional manner and competence at all times.
- Demonstrated ability to clearly receive, retain and transmit information with a proven ability to communicate clearly and effectively at all levels.
- Proven ability to work autonomously and as a member of a team.
- Demonstrated ability to take initiative, problem-solve and organize work within area of responsibility.
- Proven ability to be proactive and devote full attention to clientele. Demonstrated ability to answer calls with professionalism and tact while dealing patiently and calmly with clients who are anxious.
- Strong organizational skills with ability to multi-task, prioritize and work under pressure to meet multiple deadlines.
- Proven discretion in dealing with confidential information. Ensure that clients from diverse cultures, ethnic origins, sexual and gender identifications, religious or faith backgrounds and all types of abilities receive equitable treatment and access to Services.
- Demonstrated ease with technological applications with a proven ability to work in a PC environment using MS Word, Excel and Outlook.
- Demonstrated ability to work with clinical and administrative information systems such as Titanium, Medesync, etc is a very strong asset.
- Knowledge of French and English:McGill University is an English-language university where day-to-day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # 4 (fluent) on a scale of 0-4.
Minimum Education and Experience:
DEP - Office Systems 3 Years Related Experience / DEP - Secretarial Studies
(MUNACA Level F) $29.42 - $36.46
33.75 (Full time)
Client Service Manager
Position End Date (If applicable):
2025-07-02
McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.
