Summary:
The governance officer is the first point of contact for complaints and concerns brought forward by students and other members of the university community that fall within the institution's jurisdiction. The officer navigates and assists complainants and those involved in a complaint to ensure they are directed to the most appropriate services and supports. Working collaboratively with other key resources, this position provides a seamless first point of contact.
In this role, the incumbent ensures anonymous complaints are handled appropriately within the established procedures. This position will work with institutional record-keeping systems to track and report relevant data regarding complaints, as well as assess trends in cases to assist in measuring success or determining changes.
Duties and Responsibilities:
- Acts as the first point of contact for members of the university community regarding complaints or concerns including but not limited to academic and non-academic misconduct.
- Receives, acknowledges, and logs complaints and concerns and provides initial information about processes and resources.
- Completes an initial assessment of complaints and concerns and identifies relevant policies and procedures.
- Provides guidance on university policies, procedures, and complaint resolution options.
- Triages complaints based on urgency, risk, and complexity.
- Collaborates with internal resources and units to assess jurisdiction and navigate complaints toward the most appropriate procedural direction.
- Acts as the primary liaison for the USask confidence line, supporting relevant contractors to ensure anonymous complaints are directed to the most appropriate channel or office.
- Provides guidance and information to those who are subject to a complaint, navigating them toward relevant policies, procedures and resources.
- Prepares summary reports for senior leadership or governance bodies.
- Identifies trends or systemic issues from complaint data.
- Implements and maintains record keeping systems for complaints and complaint inquiries.
- Maintains confidential and accurate records of complaints and related correspondence, ensuring data entry into case management systems.
- Monitors timelines to maintain compliance with procedural deadlines.
- Contributes to policy reviews and makes recommendations for procedural improvements.
- Communicates policies and procedures to stakeholders in collaboration with key campus resources and units.
- Communicates and acts in a respectful and professional manner, collaborates effectively, abides by policy, and contributes to a positive and productive work and learning environment.
- Engages in continuous learning by participating in activities, training, and events related to Indigenous engagement, reconciliation, equity, diversity, and inclusion.
- Demonstrates respect and dignity for all members of the community, actively contributes to an environment of acceptance and inclusion of others, and responds to different perspectives from a place of curiosity, respect, and non-judgement.
- Undertakes related duties, as assigned, consistent with the nature of the position.
Qualifications:
- A bachelor’s degree in a relevant field.
- Minimum of three years of relevant experience within a post-secondary setting, preferably working with student governance processes.
- Experience or training in conflict engagement and resolution.
- Solid understanding of policies, procedures, and quasi-judicial processes, preferably within a university context.
- Knowledge of trauma-informed principles and practices to support respectful and empathetic engagement.
- Ability to work effectively and collaboratively within a diverse environment.
- Demonstrated interpersonal, emotional intelligence, and communication skills.
- Ability to assess complex situations, identify key issues, and provide sound guidance.
- High level of organization and attention to detail.
- Ability to navigate emotionally demanding conversations while efficiently processing and synthesizing complex information.
- Proficient computer skills, including Microsoft Office applications.
Department: Governance Office
Status: Permanent
Employment Group: Exempt
Shift: Monday to Friday
8:00 to 4:30
Full Time Equivalent (FTE): 1.0
Salary: The salary range, based on 1.0 FTE, is $53,451.00 - 94,073.00 per annum. The starting salary will be commensurate with education and experience.
Salary Phase/Band: Salary Band 2
Posted Date: 6/27/2025
Closing Date: 7/11/2025 at 6:00 pm CST
Number of Openings: 1
Work Location: On Campus
The University is committed to employment equity, diversity, and inclusion, and are proud to support career opportunities for Indigenous peoples to reflect the community we serve. We are dedicated to recruiting individuals who will enrich our work and learning environments. All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. We are committed to providing accommodations to those with a disability or medical necessity. If you require an accommodation to participate in the recruitment process, please notify us and we will work together on the accommodation request. We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the deybwewin | taapwaywin | tapwewin: Indigenous Truth policy and Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation. The University of Saskatchewan’s main campus is situated on Treaty 6 Territory and the Homeland of the Métis. We pay our respects to the First Nations and Métis ancestors of this place and reaffirm our relationship with one another. Together, we are uplifting Indigenization to a place of prominence at the University of Saskatchewan. 