Department
Booth Executive Education
About the Department
The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.
Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.
Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.
As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.
For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.
Job Summary
The Director of Program Innovation and Success is a new role leading the Chicago Booth Executive Education open enrollment program team. As a Senior Leader reporting to the Associate Dean of Executive Education, this role is responsible for guiding the strategy and impactful design of new open enrollment offerings across modalities, curriculum updates/refreshing of existing programs, managing end-to-end customer success workflows to improve overall satisfaction of program participants and meet budgeted annual revenue goals. This senior role located in Chicago (hybrid) will be critical to Chicago Booth’s mission, To create knowledge with enduring impact and to educate and influence current and future leaders, and the global growth and innovation strategy for Chicago Booth Executive Education.
Responsibilities
- Develops and implements innovative program concepts, formats, and delivery methods that drive participant engagement and meet learning outcomes.
- Collaborates with Booth faculty and instructors to design and develop new and existing open enrollment programs, ensuring alignment with market needs and Booth's academic excellence.
- Oversees program design, management and delivery of open enrollment program team, ensuring high-quality execution and participant satisfaction. Ensures continued optimization of program delivery operational efficiencies.
- Develops and tracks key performance indicators (KPIs) to measure program effectiveness and learning impact and identify areas for improvement.
- Creates, manages and monitors high-quality, end-to-end customer experience workflows and operating metrics from pre-to-post open enrollment program journey.
- Analyzes program revenue growth and gross margin targets quarterly and year over year; identifies risks and implements corrective administration action when appropriate.
- Stays abreast of market trends, learning methods, and emerging program topics to inform program development and innovation; collaborates with Global Marketing and Enrollment team on new program concept demand testing, pilots and roll out.
- Leads open enrollment program management, delivery, and operations team; hires, onboards, trains, evaluates and supports staff with professional development.
- Manages and maintains contact with client organizations. Also engages in activities that promote programs, including speaking at professional and alumni gatherings, writing articles, and presenting papers.
- Develops and maintains program budgets, analyzes financial performance and implements corrective action when appropriate.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.
Certifications:
---
Preferred Qualifications
Education:
- Bachelor’s degree.
- Master’s degree in relevant field.
Experience:
- A minimum ten years of relevant experience in leadership role managing learning and design for professional leaders or executive education.
- Background in customer success, consultative sales, and adult learning theory and practices in industry and academic institutions.
- Familiarity in industry beyond the talent, learning and development function.
Technical Skills or Knowledge:
- Proficiency with MS Office (Word, Excel, PowerPoint, and Outlook), LMS (Canvas), and CRM (Salesforce).
- Proficiency utilizing generative AI tools for management and operations.
Preferred Competencies
- Strong customer-focused mindset, business acumen, strategic thinking, analytical and interpersonal skills, with the ability to influence a variety of stakeholders at all levels in a matrixed, cross-functional environment.
- Executive presence and professional demeanor, including tact, discretion, and a customer service-oriented approach.
- Outstanding verbal, written, and presentation skills, as well as project management and organizational skills.
- Demonstrated ability to work effectively and diplomatically with peers and colleagues, as well as with participants, faculty and external clients in a multitude of communication methods, including in-person, email, and phone.
- Project management and continuous process improvement experience; analyze data, identify opportunities for improvement and recommend effective changes, all while achieving key objectives resulting in desired outcomes.
Working Conditions
- This position is currently expected to work a minimum three days per week in the office.
Application Documents
- Resume/CV (required)
- Cover Letter (required)
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Academic Affairs
Role Impact
People Manager
Scheduled Weekly Hours
37.5
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Pay Rate Type
Salary
FLSA Status
Exempt
Pay Range
$125,000.00 - $155,000.00
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in theBenefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history.A conviction does not automatically preclude University employment.Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
