Description
Student Accessibility Services in Student Experience and Support is currently seeking a Full-time Sessional Exam Administrator.
This is a recurring seasonal position that works September through April.
Student Accessibility Services works with the campus community to create an accessible, equitable, and supportive learning environment that enhances each student's academic and personal development. The Exam Administrator will report to the Manager, SAS Exam Centre, and will support the daily operations of the SAS Exam Centre. The SAS Exam Centre ensures that students with disabilities are provided with approved and appropriate accommodation for writing course-based exams and tests. The Exam Administrator must be familiar with the duty to accommodate legislation and the university's Accommodation Policy and Procedures for students with disabilities.
The position has a variable schedule based on exam centre needs, is 100% in person and not available for remote work. It also may require overtime during peak periods (ie. mid-term and final exam periods) during the Fall and Winter semesters.
Summary of Key Responsibilities (job functions include but are not limited to):
- Respond courteously and accurately to student and faculty inquiries about testing procedures and accommodated exams.
- Understand required accommodations for each exam and ensures students receive the appropriate accommodations.
- Responsible for receiving, booking , processing and scheduling individual student exams using the Clockwork database.
- Communicate with course instructors regarding upcoming exams, testing requirements and resources.
- Invigilate exams to students writing at the Exam Centre and other locations.
- Use Clockwork to determine if accommodation letters were released and email notification sent to instructors.
- Works closely with Manager to track statistical data related to the provision of accommodated exams.
- When the Manager is unavailable, resolve exam discrepancies and proctoring concerns in a fair and equitable manner, reporting any serious discrepancies to Manager.
- Provides accurate and timely information with a strong understanding of the high impact of providing erroneous information.
- Follow established University and Exam Centre procedures to respond to immediate health issues, physical , emotional or other student concerns occurring at the Exam Centre.
- Maintain a high level of confidentiality with sensitive student information.
- Prepare exams and other test materials in alternate formats (ie. electronic format, large print) or using testing tools (ie. RStudio, ExamSoft, Impero).
- Handle front-line concerns with tact and diplomacy; document unresolved student and instructor concerns and report them to the Manager in a timely and respectful manner.
- Update and generate reports such as accommodation queries for instructors.
- Set up, takedown and transport of exam materials to additional exam spaces (note this can require walking across campus with up to 10lbs of materials).
- As a member of the Exam Centre team, contribute to the development of effective procedures related to services of the Exam Centre.
Qualifications / Requirements:
- An undergraduate degree is preferred or an equivalent combination of post-secondary education and experience.
- Excellent organizational skills with the ability to manage competing demands in a high-stress, rapid-paced environment.
- Thorough knowledge of Student Accessibility Services, University policy, and procedures related to students with disabilities, and academic integrity policy is required.
- Familiarity with adaptive technology, including text-to-speech, speech-to-text, and digital magnification, is required.
- Experience working with databases, preferably disability management or exam management tools.
- Strong understanding of Microsoft Office Suite (Excel, Access and Word).
- Strong verbal, written, and oral communication skills.
- Ability to update and maintain a complex examination schedule with up to 500 exams written on one day.
- Strong understanding of and ability to maintain the integrity and security of exams.
- Strong interpersonal and communication skills in handling a range of situations, which may include complex, sensitive, and confidential issues.
- Team player with the ability to establish positive relationships with staff and students.
- High degree of accuracy and attention to detail.
- Experience working with post-secondary students with disabilities is an asset.
Application Deadline: August 16, 2025
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
This position is part of the AUPE bargaining unit, and falls under the Operational/Administrative Job Family, Phase 2.
For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.
About the University of Calgary
UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.
The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments (equity@ucalgary.ca) and requests for accommodations can be sent to Human Resources (hrhire@ucalgary.ca).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.
