Description
The Dean's Office - Grad Studies within the Faculty of Graduate Studies is currently seeking a Full-time Staff Limited Term Graduate Process Analyst for approximately 1 year.
This position is integral to optimizing processes, systems, and workflows related to graduate student programs and services within the Faculty of Graduate Studies (FGS) at the University of Calgary. Reporting to the Manager, Graduate Process & System Improvement, the Analyst will collaborate with leadership and staff across FGS, teaching faculties, the Office of the Registrar, Enrolment Services, IT, and other central units.
The Analyst will lead initiatives that enhance the efficiency, consistency, and quality of academic and administrative processes for graduate students. This includes gathering, analyzing and documenting business requirements, identifying, analyzing and recommending opportunities for improvement, and supporting design and implementation of solutions that streamline workflows and improve the graduate student experience.
The Process Analyst plays a critical role in the Faculty of Graduate Studies (FGS) Process and Systems Optimization (PaSO) initiative and the broader Graduate Student Journey Transformation. The Analyst is responsible for developing and implementing strategies that enhance academic and administrative workflows through process redesign and stakeholder engagement.
Summary of Key Responsibilities (job functions include but are not limited to):
- Facilitate working groups to identify and recommend process improvements that support the graduate student journey.Analyze current business processes and recommend strategies to eliminate inefficiencies and enhance service delivery.
- Collaborate with diverse stakeholders to ensure solutions are practical, sustainable, and aligned with institutional goals.
- Gather and document detailed business requirements for approved initiatives.
- Support the implementation of new or revised processes, including documentation, training, and change management.
- Ensure alignment with project timelines and milestones, coordinating input from various contributors.
Qualifications / Requirements:
- A minimum of an undergraduate degree in a related field. A Master's degree is considered an asset.
- Training and or certification in business and process analysis, process improvement, lean methodology and/or change management is required.
- Minimum 5 years of experience in business analysis, process improvement, and/or organizational change within a complex environment.
- Demonstrated success leading cross-functional initiatives and delivering measurable improvements.
- Requirements Gathering and Documentation: Highly proficient in facilitating requirements gathering through multiple methods, including surveys, interviews, focus groups, etc. Skilled in synthesizing requirements to create detailed requirements documentation.
- Process Mapping & Analysis: Highly proficient in mapping current and future state processes and identifying areas for improvement.
- Stakeholder Engagement: Skilled in building relationships and facilitating collaboration across departments and levels of the organization.
- Change Management: Experience supporting organizational change, including communication, training, and adoption strategies.
- Project Coordination: Ability to manage multiple priorities and ensure timely delivery of project outcomes.
- Communication: Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively.
Application Deadline: July 04, 2025. Please ensure a cover letter is attached to your application.
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
This position is part of the AUPE bargaining unit, and falls under the Specialist / Advisor Job Family, Phase 3.
For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.
About the University of Calgary
UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.
The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments (equity@ucalgary.ca) and requests for accommodations can be sent to Human Resources (hrhire@ucalgary.ca).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.
