We are located approximately 20 miles north of Boston and parking is free. We are also accessible by commuter rail on the Newburyport/Rockport line. Come and explore Endicott’s seaside locale where employees are an important part of the bustling campus community!
Please apply today if this opportunity looks like the right fit for you.
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40% of Time: Exceptional Guest Experience
- Ensure all event setups and services are delivered according to Banquet Event Orders (BEOs) and guest expectations
- Respond promptly and professionally to guest requests and concerns to ensure satisfaction
- Conduct pre-function meetings with staff to communicate service goals and expectations
- Serve as Manager on Duty and provide leadership presence during events
35% of Time: Team Performance & Leadership
- Supervise, train, and support banquet servers and setup staff
- Lead by example in maintaining high service standards and a positive team culture
- Provide coaching and feedback to staff to improve performance and efficiency
25% of Time: Operational Readiness
- Inspect event spaces for cleanliness, correct setup, and overall presentation
- Ensure all banquet and AV equipment is clean, functional, and ready for use
- Maintain fully stocked and organized service areas based on upcoming business
- Assist with AV needs and troubleshoot basic technical issues as required
- Perform additional tasks and special projects assigned by the Director of Operations and Director of Banquets
