Description
The Department of Family Medicine in the Cumming School of Medicine invites applications for an Education Technology Coordinator. This Full-time Fixed Term position is for approximately 1 year (based on length of grant funding), with the possibility of extension.
Reporting to the Manager, Business Operations, and supervised by the Education Portfolio Manager, this role is responsible for the coordination of system and data management and the utilization of metrics supporting resident assessment, quality improvement and program evaluation within the Department of Family Medicine (DFM) Education Portfolio.
This position will work within the Education Portfolio team, for the implementation and maintenance of system investments to support the work of the Department of Family Medicine which operates across the University of Calgary and Primary Care Alberta.
This person is expected to possess the knowledge and experience necessary to complete tasks with little supervision. They will manage their time effectively and independently and ensures issues are brought to the attention of their supervisor on a weekly basis.
This position will be based out of the DFM, Sheldon Chumir site, travel to other Family Medicine sites within Calgary will be required.
Summary of Key Responsibilities (job functions include but are not limited to):
All Areas:
- Meet deadlines and maintains a high standard of work produced
- Attention to detail and ability to follow formal business practices
- Create documentation of systems, processes, and methodologies
- Contribute to the development of training materials using various formats (videos, workshops, job aids, etc)
- An ability to explain technical terms and concepts in a manner appropriate to the user
- Perform routine and non-routine tasks and problem solve with minimal supervision
Assessment Software Support:
- Provide technical assistance and support to existing assessment platform, Elentra
- Conduct analysis using extracts from assessment software
- Support software administration of assessment platform, including form development and oversight of user onboarding/offboarding
- Support software releases, UAT testing and communications
- Develop training resources and system documentation resources to support users
- Record incidents, problems and their resolution in logs
- Acts as an incident escalation point to System Administrator, Elentra Vendor, and UCalgary Information Technologies Support Centre
- Pass on any feedback or suggestions by users to the appropriate team
- Provide first and second level support to users of our online environment and assist in the creation and integration of content: processes documentation, system documentation and training materials
Education Portfolio Evaluation and Quality Improvement Support:
- Supports internal stakeholders with the design, development, analysis, and delivery of reporting requirements to aide in service planning and decision making to advance the Family Medicine Education Portfolio's programs
- Develop data visualizations in support of Education Portfolio program evaluation and continuous quality improvement initiatives
- Establishes and maintains strong stakeholder relationships including but not limited to the DFM Education Portfolio teams, Quality and Informatics team, and Research Hub
- Participates and shares processes and systems improvement methods, which includes advancements in technical tools for processing, analysis, and communication of Education Portfolio data
Performs other duties as required:
- Participation in role related meetings
- Provide orientation, guidance, and educational support to team members, preceptors, learners, and other personnel as appropriate
Qualifications / Requirements:
- Bachelor's degree in computer sciences, information technologies or related field
- Equivalencies of education and experience may be considered
- 3-5 years of experience in providing software system support in a University environment and working with online or blended learning environment preferred. Consideration will be given to an equivalent combination of education and experience
- Experience working in a medical education context is desired
- Demonstrated knowledge of Learning Management Systems (LMS) and Competency-based Medical education (CBME) is desired
- Familiarity with the implementation of online learning activities and resources is preferred
- Ability to support users operating Windows or Mac systems, and familiar with major mobile platforms
- Experience with data analysis, data manipulation and data visualization
- Experience with installation, configuration and troubleshooting of off-the-shelf and custom software applications
- Experience with spreadsheets, databases, and developing tools for querying, integrating, analyzing, reporting and disseminating data is required
- Experience in the creation and integration of content: processes documentation, system documentation
- Experience in developing and facilitating training programs for users of software applications desired
- Experience in supporting the IT needs of events preferred
- One to two years of experience with application problem resolution
- Experience in a Help Desk / tech support field is considered an asset
- Previous experience working in an education setting is preferred
- Experience in gathering information for and documenting project requirements is preferred
- Knowledge of theory and practical application of technical procedures required
- Demonstrated ability to facilitate change
Application Deadline: June 23, 2025
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 2.
For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.
About the University of Calgary
UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.
The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments (equity@ucalgary.ca) and requests for accommodations can be sent to Human Resources (hrhire@ucalgary.ca).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.
